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For Companies At a Glance
- Tasks: Provide 2nd Line support, manage technical issues, and assist with project work.
- Company: Join a thriving Managed Service Provider in Swindon, delivering IT solutions across diverse industries.
- Benefits: Enjoy a salary up to £32,000, ongoing training, and clear career progression opportunities.
- Why this job: Experience diverse challenges, a collaborative team culture, and genuine investment in your growth.
- Qualifications: Experience with Windows Server, Active Directory, Office 365, and a passion for problem-solving.
- Other info: Ideal for 1st Line Engineers ready to step up or 2nd Liners seeking growth.
Location: Swindon (Office-Based)
Salary: Up to £32,000 + Career Progression Opportunities
Are you a 1st Line Support Engineer eager to step up and tackle more technical challenges? Or are you already working as a 2nd Line Support Analyst but feeling stuck, longing for a role that actually develops your skills and paves the way to 3rd Line Support? If you’re nodding along, we’d love to hear from you!
Why Join?
- Genuine Career Progression: We actively support your development, providing training and opportunities to step into 3rd Line Support roles.
- Diverse Challenges: You’ll work on a variety of IT environments, helping you hone a wide range of skills.
- Team Culture: We’re a collaborative bunch who love sharing knowledge and supporting each other.
The Role
As a 2nd Line Support Analyst, you’ll be the technical escalation point for our Service Desk team. You’ll handle complex support queries, assist with project work, and make a real impact by ensuring client systems run smoothly.
Your day-to-day will include:
- Providing 2nd Line support to resolve technical issues for our clients (remote and on-site).
- Managing and troubleshooting Windows Server environments, Active Directory, Office 365, networking, and virtualisation (Hyper-V/VMware).
- Supporting project implementations alongside senior engineers.
- Collaborating with the team to continuously improve our service.
About You
You might be:
- A 1st Line Engineer ready to take the next step: You’ve nailed the basics of IT support and want to deepen your technical expertise.
- An experienced 2nd Liner looking for growth: You want to escape the monotony and join a company that genuinely invests in your career.
Your toolkit should include:
- Experience with Windows Server, Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP).
- A passion for solving problems and delivering excellent customer service.
- A hunger to learn and grow within a fast-paced MSP environment.
- Certifications like CompTIA, Microsoft, or ITIL would be a bonus, but if you’re working towards them, we’d still love to hear from you!
What’s on Offer
- Salary up to £32,000 (DOE).
- Ongoing training and support towards certifications.
- A clear career progression path to 3rd Line Support and beyond.
- A supportive, friendly environment where your growth matters.
Ready to take your career to the next level? Don’t wait! Apply now and let’s start your journey towards a brighter, more rewarding future.
2nd Line Support Analyst employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. This will help you illustrate your capability to handle the technical challenges expected in a 2nd Line Support Analyst position.
✨Tip Number 3
Research the company culture and values of the Managed Service Provider. During your interview, align your answers to reflect how you fit into their collaborative team environment and your enthusiasm for continuous learning.
✨Tip Number 4
If you have any relevant certifications or are working towards them, be sure to mention this in your discussions. Highlighting your commitment to professional development can set you apart from other candidates.
We think you need these skills to ace 2nd Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in 1st Line Support or any technical roles. Emphasise your skills with Windows Server, Active Directory, and Office 365, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to join this Managed Service Provider and how you can contribute to their team culture.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities and customer service experience. Highlight situations where you've successfully resolved technical issues or improved processes.
Highlight Your Willingness to Learn: Mention any ongoing training or certifications you are pursuing, such as CompTIA or Microsoft. This shows your commitment to personal growth and aligns with the company's focus on career progression.
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, Office 365, and networking. Highlight specific examples of how you've resolved complex issues in these areas, as this will demonstrate your capability for the role.
✨Emphasise Your Problem-Solving Abilities
Prepare to share instances where you've successfully tackled challenging technical problems. This is crucial for a 2nd Line Support Analyst, so think of scenarios that showcase your analytical skills and customer service focus.
✨Express Your Desire for Growth
Since the company values career progression, make sure to communicate your eagerness to learn and develop. Discuss any certifications you're pursuing or skills you wish to acquire, showing that you're committed to advancing your career.
✨Demonstrate Team Collaboration
The role involves working closely with a team, so be ready to talk about your experiences in collaborative environments. Share how you've contributed to team success and supported colleagues, as this aligns with the company's culture.
