At a Glance
- Tasks: Provide 2nd line IT support and manage technical issues in a macOS environment.
- Company: Growing tech and managed services organisation based in London.
- Benefits: Up to £40,000 salary, private healthcare, 25 days' leave, and employee share plan.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Join a dynamic team and enhance your skills in modern workplace technologies.
- Qualifications: 2+ years in IT support, strong macOS and Google Workspace knowledge required.
Location: London - Hybrid Working
Employment: Permanent / Full-Time
Salary: Up to £40,000 + 20% Monthly Bonus
Benefits: Private healthcare, pension, share plan, 25 days' annual leave + additional benefits
Our client, a growing technology and managed services organisation, is hiring a 2nd Line IT Support Engineer to provide high-quality technical support within a key London-based customer environment.
You will join a small, dedicated engineering team responsible for supporting and maintaining a predominantly macOS environment, with a strong focus on Google Workspace, Okta, Jamf and endpoint security.
This is a hands-on role where you will take ownership of technical issues, support users directly and help improve the reliability and performance of the wider IT environment.
What you will do:
- Provide 2nd line technical support, managing incidents and requests within agreed SLAs
- Administer macOS, Google Workspace and Okta environments
- Manage and optimise Joiner, Mover and Leaver (JML) workflows
- Support endpoint management and security platforms including Jamf and SentinelOne
- Manage ticket queues through ITSM platforms such as ConnectWise and Freshservice
- Troubleshoot escalated technical issues and coordinate with third-party suppliers where required
- Proactively identify technical risks and implement appropriate solutions
- Carry out root cause analysis for recurring incidents and produce incident reports
- Complete regular MDM compliance reviews and coordinate remediation activity
- Support service reviews using SLA and KPI data to identify opportunities for improvement
You will work closely with engineers, service management teams, account stakeholders and third-party suppliers to ensure users receive a consistent and high-quality service.
What we are looking for:
- At least 2 years' experience in an internal IT team or MSP environment
- Strong technical experience supporting macOS
- Advanced knowledge of Google Workspace
- Good working knowledge of Okta or another identity management platform
- Experience developing or adapting onboarding and offboarding workflows
- Knowledge of Jamf or similar MDM platforms
- Understanding of endpoint security and identity/access management principles
- Strong troubleshooting and general IT infrastructure knowledge
- Experience working within SLAs and structured service management environments
- Excellent written and verbal communication skills
- Experience or certifications across macOS, Jamf or Okta would be advantageous.
The ideal candidate will be organised, methodical and comfortable taking ownership of technical issues. You will enjoy working directly with users and be able to remain calm and focused when dealing with escalations.
Why join?
- Employee share plan and bonus scheme
- Company pension and private healthcare
- 25 days' annual leave, increasing with service, plus bank holidays
- Life assurance and income protection
- Mental health and wellbeing support
- Cycle-to-work scheme
- Discounted gym membership
- Travel loan and financial wellbeing support
This is an excellent opportunity for a macOS-focused Support Engineer looking to develop deeper expertise across endpoint management, identity and modern workplace technologies.
Apply now to take ownership of a modern London IT environment and develop your technical career within a growing managed services team.
2nd Line IT Support Engineer employer: IMT Resourcing Solutions
Join a forward-thinking organisation that prioritises information security and compliance, offering a collaborative work culture where your expertise as a GRC Analyst will be valued. With a focus on employee growth, you will have access to ongoing training and development opportunities, particularly in the latest Microsoft security tools and frameworks. Located in a vibrant area, this role not only provides meaningful work but also the chance to make a significant impact within the organisation's security landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
