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- Tasks: Provide first line IT support and resolve technical issues for users.
- Company: Leading organisation in agriculture and supply chain with a supportive culture.
- Benefits: Competitive salary, structured support, and development opportunities.
- Other info: Hybrid working model with clear shift structure and growth potential.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Basic troubleshooting skills and strong customer service abilities.
The predicted salary is between 25000 - 35000 £ per year.
Location: Perth (Hybrid Working - 2 days in office)
Salary: £25,000
Benefits: Competitive package + structured support environment + development opportunities
Our client, a leading organisation in the agriculture and supply chain sector, is hiring a First Line Support Analyst to provide frontline IT support across hardware, software and network services. This role offers the opportunity to be the first point of contact for IT support, ensuring users receive efficient, professional service while contributing to continuous service improvement.
What you’ll do:
- Provide first line IT support via telephone, email, chat and self-service channels
- Diagnose and resolve hardware, software, network and connectivity issues
- Log, prioritise and manage incidents and service requests within ServiceNow
- Escalate complex issues to second line teams and third-party suppliers where required
- Fulfil service requests, including equipment ordering and provisioning
- Maintain accurate IT asset records
- Support testing activity for ServiceNow updates
- Contribute to continual service improvement initiatives
You’ll work closely with internal IT teams, third-party suppliers and end users to ensure service levels are met and communication remains clear and proactive.
What we’re looking for:
- Basic technical troubleshooting capability across hardware, software and networks
- Working knowledge of Windows 10 and Microsoft 365
- Understanding of ITIL principles
- Strong customer service skills with an excellent telephone manner
- Ability to prioritise workload and work independently
The ideal candidate will bring a proactive mindset, strong communication skills, and a genuine desire to learn within a structured service desk environment.
Why join?
- Exposure to a broad IT environment across infrastructure and applications
- Clear shift structure with predictable hours
- Opportunity to develop within a supportive IT team
- Involvement in service improvement initiatives
Full UK driving licence required. Apply now to build your IT career within a collaborative service desk team.
1st Line Support Analyst employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and don’t be shy about asking for advice. You never know who might have a lead on that perfect First Line Support Analyst role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to get hands-on experience with Windows 10 and Microsoft 365. The more confident you are in your technical abilities, the better you'll perform in interviews.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle specific IT support scenarios and be ready to share examples of your customer service skills. Show them you can keep calm under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical troubleshooting skills and customer service experience. We want to see how your background aligns with the role of a First Line Support Analyst, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our team. We love seeing candidates who are genuinely excited about the opportunity to contribute to service improvement.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it’s through your writing style or how you present your experiences, we want to see that you can engage effectively with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our collaborative service desk team!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Basics
Brush up on your technical troubleshooting skills, especially around hardware, software, and networks. Familiarise yourself with Windows 10 and Microsoft 365, as these are key areas for the role. Being able to confidently discuss your knowledge will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, be ready to share examples of how you've handled customer interactions in the past. Highlight your telephone manner and any experiences where you resolved issues effectively while keeping users informed.
✨Understand ITIL Principles
Make sure you have a basic understanding of ITIL principles, as they are crucial for managing incidents and service requests. You might want to mention how you can apply these principles to improve service delivery during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think of a few examples where you diagnosed and resolved issues, and be ready to explain your thought process. This will show your proactive mindset and ability to work independently.