At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for diverse clients.
- Company: Established Managed Service Provider with a strong reputation.
- Benefits: Competitive salary, training, career progression, and wellbeing support.
- Other info: Gain exposure to modern technologies and grow your career.
- Why this job: Join a supportive team and develop your tech skills in a fast-paced environment.
- Qualifications: Experience in IT support and a passion for technology.
Location: Cheltenham
Salary: £28,000 – £32,000
Benefits: Training & development, career progression, wellbeing support, modern technology environment
Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service.
What You'll Do:
- Provide 1st line technical support via phone, email and remote support tools
- Log, prioritise and manage support tickets through to resolution
- Troubleshoot hardware, software and connectivity issues
- Support Microsoft 365, Windows and cloud-based environments
- Assist with user account administration and access management
- Support device builds, deployments and onboarding activities
- Maintain accurate documentation and ticket records
- Escalate more complex technical issues where required
You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience.
What We're Looking For:
- Previous experience within an IT Support, Service Desk or Helpdesk role
- Knowledge of Microsoft Windows and Microsoft 365
- Understanding of Active Directory and user account administration
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- A genuine passion for technology and learning
Desirable Experience
- Experience working within a Managed Service Provider (MSP)
- Understanding of networking fundamentals including DNS, DHCP and TCP/IP
- Exposure to Microsoft Azure or cloud technologies
- Experience using service desk and remote support tools
Why Join?
- Develop Your Career: This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications.
- Diverse Technology Exposure: You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression.
- Supportive Team Environment: Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued.
- Growing Business: Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services.
Apply Now: If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you.
1st Line Engineer employer: IMT Resourcing Solutions
Join a leading Managed Service Provider in Cheltenham, where your career as a 1st Line IT Support Engineer will flourish in a supportive and dynamic environment. With a strong focus on employee development, you'll benefit from ongoing training, diverse technology exposure, and a collaborative team culture that values knowledge sharing and customer service excellence. This is an exciting opportunity to grow your technical skills while contributing to a reputable organisation known for delivering high-quality IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
