Product Support Technician in Tewkesbury

Production Support Technician

Tewkesbury - Permanent - Full Time - up to £46,000

The role:

• Provide hands‑on technical engineering support to CNC machining and production teams
• Support the introduction of new and existing products into manufacture
• Identify and resolve engineering issues before and during production
• Provide technical leadership, coaching and support to machinists
• Improve machining processes to increase efficiency and machine utilisation
• Support CNC programming and programme optimisation
• Use CAD/CAM systems to support production requirements
• Review tooling, manufacturing methods and machining processes
• Carry out gap analysis and support accurate ERP system updates
• Apply structured problem‑solving and continuous‑improvement techniques
• Support non‑conformance processes and raise NCRs where required
• Work closely with Production, Operations and Planning to resolve bottlenecks
• Support familiarisation and technical training where required

The Person:

• Strong technical engineering background within a precision machining environment
• Extensive knowledge of CNC machine capabilities and production processes
• Multi‑axis CNC machining experience
• Experience setting work, selecting tooling and editing CNC programmes
• Strong knowledge of tooling and its application
• Experience machining complex precision components
• Experience working with difficult‑to‑machine materials
• Strong understanding of GD&T
• Ability to self‑inspect components and measure critical tolerances/features
• Good understanding of CNC programming codes
• Ability to coach and support machinists
• Strong problem‑solving and continuous‑improvement mindset

Desirable:

• Apprentice trained within a mechanical engineering discipline
• CAD/CAM experience
• hyperMILL programming experience
• SolidWorks modelling/design experience
• New Product Introduction experience
• Experience with configuration management and engineering change processes
• ERP systems experience
• SMED / machining continuous‑improvement experience
• Lean Six Sigma Green Belt or similar qualification

Why join?

• Technical role with real influence over machining and production performance
• Work on complex precision‑engineered components
• Opportunity to mentor and develop machinists
• Involvement in NPI, process improvement and manufacturing engineering
• Broad role combining CNC expertise, CAD/CAM and problem solving
• Opportunity to drive improvements rather than simply operate machinery