Salary: £28,000 - 32,000 per year
Requirements
- At least three years recent experience in an IT Service Desk or IT Support role
- Strong troubleshooting skills across hardware, software and networks
- Experience supporting Windows operating systems
- Good understanding of DHCP, DNS, Active Directory and Group Policy
- Experience supporting enterprise wireless environments
- Strong knowledge of computer hardware, components and compatibility
- Experience installing and troubleshooting software within a networked environment
- Experience supporting printers, copiers and other network-connected devices
- Understanding of fundamental networking principles
- Experience with mobile device and smartphone configuration
- Experience with data cabling, patching and CAT5/6 wiring
- Basic experience with managed switches and VLAN configuration
- Good understanding of security technologies including antivirus, anti-spam and workstation firewalls
- Strong Microsoft Office skills, including Word, Excel, Outlook and PowerPoint
- Excellent communication and customer service skills
- Full UK driving licence and willingness to travel between sites
- ITIL or CompTIA A+ certification would be advantageous
- Microsoft certifications would be advantageous
- Experience or knowledge of SharePoint would be advantageous
- Experience or knowledge of PowerShell or scripting would be advantageous
- Experience or knowledge of VPN and remote access technologies would be advantageous
- Experience or knowledge of SCCM / endpoint deployment would be advantageous
- Experience or knowledge of VOIP and mobile telephony would be advantageous
- Experience or knowledge of Apple devices would be advantageous
- Experience or knowledge of 802.1x, RADIUS or network authentication would be advantageous
- Experience or knowledge of HP switch configuration would be advantageous
- Experience or knowledge of virtual or thin-client environments would be advantageous
- Experience or knowledge of interactive whiteboards and multi-monitor setups would be advantageous
- Experience or knowledge of Cyber Essentials would be advantageous
- Experience or knowledge of IT accessibility solutions would be advantageous
Responsibilities
- Provide 1st and 2nd line technical support across multiple sites and to remote users
- Troubleshoot hardware, software, network and connectivity issues
- Support Windows client environments and Microsoft 365
- Support Active Directory, Group Policy, DHCP and DNS
- Maintain and troubleshoot wired and wireless networks, VPNs and mobile connectivity
- Carry out basic network configuration, including VLANs and patching
- Install, configure, repair and upgrade desktops, laptops, tablets, printers and peripherals
- Support networked and local printing and copier hardware
- Configure and support network-connected devices such as IP cameras and access control systems
- Support mobile devices and smartphones
- Provide technical support for telephony and Microsoft Teams
- Set up and support projectors, displays, interactive boards and other AV equipment
- Provide technical support for meetings, events, conferencing and live streaming
- Monitor IT systems and equipment to proactively identify issues
- Manage service desk tickets, ensuring incidents and requests are accurately logged and resolved within agreed SLAs
- Maintain accurate asset records, technical documentation and knowledge base articles
- Liaise with third-party suppliers where required
- Contribute to IT projects and continuous service improvement
- Assist with IT procurement activities
- Provide occasional out-of-hours support, with time off in lieu provided
Technologies
- Active Directory
- Excel
- Hardware
- Support
- ITIL
- Microsoft 365
- Mobile
- Network
- PowerShell
- Security
- SharePoint
- VPN
- Windows
- Office 365
More
We are a well-established organisation with a varied and business-critical IT environment supporting users across multiple sites and remote locations. We are hiring an IT Service Desk Engineer to join our IT Services team in Cheltenham on a permanent, full-time basis. This is a hands-on role with broad exposure across desktop and hardware support, networking, Microsoft technologies, telephony, AV and wider infrastructure. We offer a salary of £27,500 to £32,000 per annum, a supportive and collaborative IT team, and the opportunity to develop your technical skills while contributing to projects and continuous service improvement.
last updated 38 week of 2026
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IT Service Engineer in Stonehouse employer: IMT Resourcing Solutions Ltd
IMT Resourcing Solutions Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a 1st Line IT Support Engineer. With a strong focus on employee development, you will benefit from structured training and a clear career progression path, alongside a performance-based bonus scheme that rewards your hard work and dedication. Join a team that values excellent customer service and fosters a culture of growth and collaboration.
Contact Details:
IMT Resourcing Solutions Ltd Recruitment Team
