At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist with Microsoft 365.
- Company: Established IT Managed Service Provider with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible working pattern, and opportunities for professional growth.
- Other info: Work in a collaborative environment with exciting projects and career advancement.
- Why this job: Join a dynamic team and enhance your skills in IT support and cyber security.
- Qualifications: Experience in IT support, strong troubleshooting skills, and good communication abilities.
The predicted salary is between 34000 - 38000 £ per year.
Location: Kemble
Salary: £34,000 - £38,000 DOE
Job Type: Permanent, Full-Time
Working Pattern: 4 days office / 1 day home
Additional Requirement: Full UK driving licence and access to a vehicle
About the Role:
Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions. They are looking for an experienced 2nd Line IT Support Engineer to join their technical team in the Gloucestershire area. This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security. You’ll work closely with customers to resolve technical issues, support their IT environments and contribute to ongoing projects and technology rollouts.
What You'll Do:
- Provide 1st and 2nd line technical support to a range of customers
- Troubleshoot and resolve Windows 11 hardware and software issues
- Support Microsoft 365 environments and user administration
- Administer and troubleshoot Entra ID and Exchange Online
- Support Microsoft Teams and SharePoint
- Assist with Microsoft Intune deployments and device management
- Support cyber security solutions and promote security best practice
- Monitor and resolve technical issues across customer environments
- Participate in customer projects, migrations and technology rollouts
- Provide occasional onsite support at customer locations
- Maintain clear and accurate technical documentation
- Work closely with customers to ensure issues are resolved effectively
- Escalate more complex technical issues when required
What We're Looking For:
- Previous experience within an MSP or IT Support environment
- Strong Windows 11 troubleshooting experience
- Good Microsoft 365 administration skills
- Experience with Exchange Online, Teams, SharePoint and Entra ID
- Good understanding of networking fundamentals
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- A proactive approach and willingness to develop your technical knowledge
- Full UK driving licence and access to a vehicle
- Ability to work from the Tetbury office at least 4 days per week
- Right to work in the UK
Desirable Experience:
- Microsoft Intune
- Microsoft Defender
2nd Line Engineer employer: IMT Resourcing Solutions Ltd
IMT Resourcing Solutions Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where you can thrive as a 1st Line IT Support Engineer. With a strong focus on employee development, you will benefit from structured training and a clear career progression path, alongside a performance-based bonus scheme that rewards your hard work and dedication. Join a team that values excellent customer service and fosters a culture of growth and collaboration.
Contact Details:
IMT Resourcing Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions Ltd!
✨Direct Apply to IMT Resourcing Solutions Ltd
Let's not forget to apply directly through the IMT Resourcing Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
