At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for colleagues.
- Company: Join a supportive IT Service Desk team in Perth, Scotland.
- Benefits: Starting salary from £26,000, with opportunities for career growth.
- Other info: Dynamic work environment with a focus on continual improvement and learning.
- Why this job: Kickstart your IT career and gain hands-on experience with diverse technologies.
- Qualifications: Experience in IT support, basic tech knowledge, and strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Location: Perth, Scotland
Salary: Starting from £26,000
Job Type: Permanent, Full-Time
Working Pattern: 2 rotating shifts – 8:30am–4:30pm / 9:00am–5:30pm
About the Role
Our client is looking for a 1st Line Support Analyst to join their IT Service Desk team in Perth. You'll be the first point of contact for colleagues experiencing technical issues, providing professional and responsive support across hardware, software, network and connectivity queries. This is a great opportunity for someone looking to build their IT career within a supportive team, with the chance to develop your technical knowledge and gain hands-on experience across a broad range of technologies.
What You'll Do:
- Provide 1st line IT support via telephone, email, chat and self-service
- Log, prioritise and manage incidents and service requests through ServiceNow
- Carry out initial troubleshooting and resolve issues within agreed SLAs
- Support hardware, software, network and connectivity issues
- Manage IT service requests, including ordering and configuring equipment
- Escalate more complex issues to the appropriate technical teams or suppliers
- Take ownership of user issues and keep colleagues updated on progress
- Maintain accurate IT asset records
- Complete general IT administration tasks
- Assist with testing updates to the ServiceNow platform
- Contribute to continual service improvement initiatives
What We're Looking For:
- Previous experience in an IT support or Service Desk environment
- Basic technical knowledge across hardware, software and networking
- Good knowledge of Windows and Microsoft Office 365
- Basic understanding of iOS and Android
- Understanding of ITIL principles would be beneficial
- Strong customer service skills and a professional telephone manner
- Good communication and problem-solving skills
- A motivated approach with a willingness to learn
- Ability to work independently while contributing positively to a team
- Full UK driving licence
1st Line Engineer in Scone employer: IMT Resourcing Solutions Careers
Join a dynamic and growing Managed Services Provider in Bromsgrove, where you will have the opportunity to take genuine ownership of diverse technical projects in a supportive hybrid working environment. With competitive salaries, private healthcare, and a strong focus on employee growth and development, this company fosters a collaborative culture that values your expertise and encourages innovation. Experience a rewarding career while working closely with customers and cutting-edge technologies in a fast-paced setting.
Contact Details:
IMT Resourcing Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer in Scone
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions Careers!
✨Direct Apply to IMT Resourcing Solutions Careers
Let's not forget to apply directly through the IMT Resourcing Solutions Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Engineer in Scone
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
