At a Glance
- Tasks: Manage and deliver customer network services with a focus on automation and troubleshooting.
- Company: Leading London-based Managed Service Provider with a dynamic work culture.
- Benefits: Up to £40,000 salary, share scheme, private healthcare, pension, and 25 days' leave.
- Other info: Hybrid working model with opportunities for career advancement.
- Why this job: Be at the forefront of network service delivery and make a real impact.
- Qualifications: Experience in network provisioning and strong problem-solving skills.
The predicted salary is between 36000 - 40000 £ per year.
Location: London - Hybrid Working
Salary: Up to £40,000
Benefits: Share scheme, private healthcare, pension, 25 days' annual leave + bank holidays
Our client, a leading London-based MSP, is hiring a Network Delivery Engineer to take ownership of the provisioning and successful delivery of customer network services. This role sits at the heart of the network service delivery process. You'll be responsible for ensuring new connectivity services are correctly provisioned, configured and activated, from initial order and port allocation through to service turn-up and handover.
Much of the provisioning process is automated, so this isn't a role focused on manually configuring devices all day. Instead, you'll manage the provisioning workflow, complete the elements that require engineering input and investigate anything that fails or stalls. The goal is simple: make sure network services are delivered on time and work first time.
What you'll do:
- Manage the day-to-day provisioning and delivery of customer network services
- Take ownership of orders that fail or stall within the provisioning workflow and see them through to completion
- Prepare and configure customer network equipment using approved templates
- Allocate network ports and fibre panels, ensuring all changes are accurately recorded
- Provision datacentre services including cross-connect orders, patching and associated documentation
- Troubleshoot provisioning issues, identify root causes and resolve or escalate them appropriately
- Maintain accurate service, port reservation and decommissioning data to support automated provisioning
- Identify recurring provisioning failures and manual workarounds, helping drive permanent improvements
- Raise change requests for non-standard configurations and escalate complex network designs where required
- Support field engineers during customer service activation and network turn-up
- Provide clear updates to Service Delivery teams on the network status of customer orders and any actions required to progress them
- Communicate clearly with internal technical teams and customers throughout the delivery process
Network Delivery Engineer employer: IMT Resourcing Solutions Careers
Join a dynamic and growing Managed Services Provider in Bromsgrove, where you will have the opportunity to take genuine ownership of diverse technical projects in a supportive hybrid working environment. With competitive salaries, private healthcare, and a strong focus on employee growth and development, this company fosters a collaborative culture that values your expertise and encourages innovation. Experience a rewarding career while working closely with customers and cutting-edge technologies in a fast-paced setting.
Contact Details:
IMT Resourcing Solutions Careers Recruitment Team
