At a Glance
- Tasks: Support day-to-day operations and ensure efficient service delivery across multiple teams.
- Company: Join a global leader in ISO consultancy and cyber security.
- Benefits: 25 days annual leave, private medical insurance, gym membership, and more.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing cyber security team and enhance client experiences.
- Qualifications: Strong organisational skills and experience in managing service delivery operations.
The predicted salary is between 27000 - 33000 £ per year.
About USIMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage. Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada - and a growing network of 85 employees and more than 350 expert contractors enables us to deliver high-quality, results-driven ISO consultancy to clients worldwide.
This role sits within WorkNest Secure, our specialist cyber security, information security and data protection division. WorkNest Secure brings together established cyber security brands, including Bulletproof and Pentest People, combining deep expertise across penetration testing, cyber resilience, compliance, data protection and information security.
Our WorkNest Secure teams support organisations with a wide range of services, including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.
The Role: We are looking for a Client Administrator to join our wider Client Coordination team, supporting the smooth running of day-to-day operations and helping to ensure the efficient delivery of services across multiple WorkNest Secure service lines.
What You Will Do:
- Report directly to Head of Client Coordination
- Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
- Foster a high-performing team culture
- Drive and maintain a customer focussed culture across the Client Coordination team
- Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
- Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
- Manage multiple assessments and clients’ deliverables simultaneously and effectively
- Arrange assessments and provide clear schedules and prerequisites to clients
- Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
- Prepare for and conduct a weekly delivery update to the account management team on a rota basis
- Attend team meetings and periodic performance assessments
- Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed
What You Will Bring:
- Proven ability to manage service delivery operations under pressure
- Previous experience in team management and mentoring
- Excellent organisational skills with high attention to detail
- Capability to manage multiple client engagements simultaneously
- Effective negotiation skills with multiple stakeholders – Employees & customers included
Personal Attributes:
- Proactive and solutions-oriented mindset
- Excellent written and verbal communication skills
- Strong influencing and negotiation abilities across all levels
- Ability to work well solo and as part of a team
- Approachable and supportive leadership style
- High level of attention to detail and accuracy is essential
- Self-motivated with a commitment to personal and professional growth
What We Offer in Return:
- Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.
- Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday
- Private Medical Insurance Discounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.
- Subsidised Gym / Wellbeing membership
- VITO Days: 2 paid volunteer days per year (available after probation)
- Health Cash Plan Cash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)
- UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria
- Enhanced Family Related Leave Pay subject to qualifying periods
- Company Sick Pay 2 weeks enhanced sick pay
- Pension Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out
- Sophos Home Premium Cover for your family personal laptops
- Employee referral scheme
- Social events
If you are organised, proactive and passionate about delivering great client experiences, we would love to hear from you. This is a great opportunity to join our growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.
Client Administrator in Leeds employer: IMSM
At USIMSM, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Client Coordination team. With a strong focus on employee growth, we provide comprehensive benefits including generous annual leave, private medical insurance, and opportunities for professional development, all while working in the thriving field of cyber security. Join us in our mission to transform organisations and enjoy the unique advantage of being part of a global network dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Administrator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IMSM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IMSM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Administrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IMSM:Your cover letter is your chance to shine! Tell us why you want to work at IMSM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IMSM!
How to prepare for a job interview at IMSM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
