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- Tasks: Lead our Chelmsford office and Call Centre Team, ensuring smooth operations.
- Company: Join IMSM Ltd, a top ISO consultancy empowering businesses globally.
- Benefits: Enjoy flexible work options, competitive salary, and 23 days of holiday.
- Why this job: Be part of a culture focused on continuous improvement and innovation.
- Qualifications: 3+ years in a similar role; fluent in English and German required.
- Other info: Opportunities for professional development and access to training workshops.
The predicted salary is between 36000 - 60000 £ per year.
About Us
IMSM Ltd is a leading ISO consultancy firm specialising in delivering high-quality ISO standards to businesses globally. We empower organisations of all sizes to unlock their potential through our professional and straightforward methodology. With a commitment to excellence, innovation, and sustainability, we provide fixed-fee, flexible ISO certification services tailored to each client’s needs. Our mission is to guide companies toward achieving internationally recognised standards, enhancing their operational efficiency and market competitiveness.
Our Culture and Values
At IMSM, we pride ourselves on fostering a culture of continuous improvement and customer-centricity. We believe in empowering our employees through professional development opportunities and promoting a collaborative and inclusive workplace.
Core Values:
- Hassle free service: Making our clients lives easier
- Detail orientated: Handling the details so our clients can focus on the big picture
- Succinct: Using concise and effective language that’s easy to understand
- Reliable: Consistently delivering on our promises
- Continuous improvement: Always seeking ways to improve and foster a culture of learning and growth
- Innovation: Embracing the future creatively to provide cutting-edge solutions
About The Role
The Office Manager role at IMSM is a key position responsible for supervising our Chelmsford office and Call Centre Team.
This individual will be responsible for the running of an office reporting to the European Manager. Working closely with internal teams to deliver exceptional service maintaining the highest standards of quality and staying up to date with evolving ISO standards.
Role and Responsibilities:
- Managing employee schedules and potential conflicts, overseeing the use of a dialler-system, manual calling, hard copy and internet-based data.
- Helping establish and maintain company procedures.
- Maximising the values of the organisation reporting to the European Manager.
- Handling Area Manager queries.
- Supporting recruitment of Call Centre employees.
- Training in German when required.
- General administration supporting wages for Chelmsford, Dusseldorf and other German staff.
- Liaising with German office, Germany Accountant and other IMSM offices/departments.
- Providing HubSpot training for Area Managers, training in German when required.
- Plan and coordinate meetings, manage agendas, and document action points.
Qualifications & Experience
Essential
- Worked in a similar role for minimum of 3 years.
- Excellent written and verbal communication both in English and German is a must. French would be an advantage.
- Knowledge of HubSpot/Sales Force/Lusha.
- Strong analytical skills, particularly in tracking and interpreting performance metrics.
What We Offer in Return
- A diverse, inclusive workplace with modern values
- Competitive salary range
- 23 days of holiday annually
- Opportunities for professional development and career growth
- Flexible Work Arrangements – Hybrid or remote work options
- Learning and Development Opportunities – Access to training workshops and courses
IMSM | Office Manager employer: IMSM
Contact Detail:
IMSM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMSM | Office Manager
✨Tip Number 1
Familiarize yourself with ISO standards and the consultancy industry. Understanding the specific challenges and requirements of ISO certification will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 2
Highlight your experience in managing teams and office operations. Be prepared to discuss specific examples of how you've improved efficiency or resolved conflicts in previous roles, as this aligns with IMSM's focus on continuous improvement.
✨Tip Number 3
Since the role requires communication in both English and German, practice your language skills. Being able to demonstrate fluency in both languages during the interview will show that you're ready to engage with the team and clients effectively.
✨Tip Number 4
Research IMSM's culture and values thoroughly. Be prepared to discuss how your personal values align with theirs, especially regarding customer-centricity and innovation, as this will demonstrate your fit within their team.
We think you need these skills to ace IMSM | Office Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand IMSM's culture and values. Highlight how your personal values align with their commitment to continuous improvement, customer-centricity, and innovation in your application.
Tailor Your CV: Make sure your CV reflects your experience in office management and your proficiency in both English and German. Emphasize any relevant skills, such as knowledge of HubSpot or experience in a similar role, to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Office Manager position. Use concise language and provide specific examples of how you've handled similar responsibilities in the past.
Highlight Relevant Experience: In your application, be sure to detail your experience managing employee schedules, overseeing operations, and supporting recruitment. Mention any experience you have with training staff, especially in German, as this is a key requirement for the role.
How to prepare for a job interview at IMSM
✨Showcase Your Communication Skills
Since excellent written and verbal communication in both English and German is essential for this role, be prepared to demonstrate your language proficiency. You might be asked to discuss your previous experiences or even conduct part of the interview in German.
✨Highlight Your Organizational Abilities
As an Office Manager, you'll need to manage schedules and oversee various tasks. Share specific examples from your past roles where you successfully organized teams or projects, showcasing your attention to detail and ability to handle multiple responsibilities.
✨Familiarize Yourself with HubSpot
Knowledge of HubSpot is a key requirement for this position. Make sure to brush up on your understanding of the platform and be ready to discuss how you've used it in previous roles or how you would leverage it to improve office operations.
✨Emphasize Continuous Improvement
IMSM values continuous improvement and innovation. Prepare to discuss how you've contributed to process improvements in your previous positions and how you plan to foster a culture of learning and growth within the team.
