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- Tasks: Coordinate client communications and manage consultant appointments for ISO consultancy projects.
- Company: Join a global leader in ISO consultancy with a focus on transformation and performance.
- Benefits: Flexible work, 25 days holiday, birthday off, charity day, fitness subsidy, and professional development.
- Why this job: Be part of a dynamic team shaping the future of ISO consultancy while making a real impact.
- Qualifications: Fluent in English and Spanish, with strong communication and organisational skills.
- Other info: Inclusive culture focused on growth, innovation, and employee well-being.
The predicted salary is between 28800 - 43200 £ per year.
IMSM (International Management Systems Marketing) is a global force in ISO consultancy - helping organisations not just achieve certification, but transform the way they operate. We partner with businesses across every sector, elevating performance, boosting compliance and unlocking measurable competitive advantage.
Now part of the Axiom GRC division within the WorkNest group and backed by Inflexion, we bring the reach and resources of a worldwide organisation. With teams spanning the UK, Europe, North America, APAC, Africa and Canada, and a growing network of employees and expert contractors, we deliver high-quality, results-driven ISO consultancy to clients worldwide.
As a Customer Relationship Coordinator you are responsible for managing consultant appointments, coordinating client communications and providing administrative and operational support for teams.
Key Responsibilities- Schedule and participate in initial Teams meetings with the Sales Team, Consultants and Clients
- Book and manage consultant appointments in accordance with project timelines and implementation contracts
- Maintain consultant diaries and ensure timely communication of updates and changes
- Oversee client progress throughout implementation stages via phone and Teams
- Follow up on outstanding documentation, including non-conformances, gap analysis reports, acceptance notes, certification audit reports and audit reports
- Conduct post-appointment calls with clients after gap analyses and presentations to ensure satisfaction with the process
- Arrange and coordinate annual surveillance audits for clients
- Maintain consistent communication with Consultants and Account Managers to provide updates through Teams meetings
- Keep accurate records and maintain up-to-date information in company databases, including CRM and the ISO Platform
- Prepare and manage routine reports related to project progress, appointments and client satisfaction
- Support administrative functions related to client and consultant engagement
- Fluent in English and Spanish (speaking & written)
- Proven experience in client liaison, customer service or administrative coordination
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple priorities
- Proficient in Microsoft Teams, Outlook and CRM systems
- Attention to detail and proactive follow-up abilities
- Flexible Work Arrangements - Enjoy the freedom of hybrid work options, giving you the flexibility to balance work and life your way
- 25 Days Annual Holiday (Increasing with Service) - Start with generous holiday time, and watch it grow as you build your career with us
- Birthday Day Off - Celebrate your special day with a day off, because we believe in making your birthday memorable!
- Charity Day Off - A paid day off to give back to your community by volunteering at a local charity
- Up to £15 per Month Fitness Subsidy - Stay healthy and motivated with a monthly fitness allowance to support your well-being
- Employee Assistance Programme – Access 24/7 confidential support for your mental, physical and financial well-being through our provider WeCare
- Life Assurance - Enjoy peace of mind knowing you and your loved ones are covered
- Auto-Enrolment Pension Contributions - Secure your future with our pension plan, starting after just three months of service
- Learning and Development Opportunities - Take your career to the next level with access to training workshops, courses, and continuous professional development
At IMSM, we believe in creating a workplace that’s built on collaboration, inclusivity, and continuous growth. We are committed to fostering a culture where Diversity, Equity, and Inclusion (DEI) are fundamental values, and where every team member feels respected, valued and empowered to succeed. We provide opportunities for professional development to help our colleagues reach their full potential, and we strive to create an environment where everyone’s voice is heard.
We are proud of our culture, which fosters both innovation and learning, and we are dedicated to building a space where all our team members can thrive and contribute to our collective success.
Are you ready to join us and be part of a dynamic, inclusive team that is shaping the future of ISO consultancy?
Customer Relationship Coordinator in City of Westminster employer: IMSM
Contact Detail:
IMSM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Coordinator in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research IMSM and its values, especially around collaboration and inclusivity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relationship Coordinator, you'll need to be on point with both verbal and written communication. Try role-playing interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the IMSM team and ready to dive into the world of ISO consultancy.
We think you need these skills to ace Customer Relationship Coordinator in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Coordinator role. Highlight your experience in client liaison and administrative coordination, as these are key for us at IMSM.
Show Off Your Communication Skills: Since excellent written and verbal communication is a must, use your application to demonstrate this. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Your Organisational Skills: We love candidates who can juggle multiple priorities! In your application, share examples of how you've managed schedules or coordinated projects in the past to show us you’re up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IMSM
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Relationship Coordinator. Familiarise yourself with the key tasks like managing consultant appointments and client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare to discuss examples from your past experiences where you've successfully liaised with clients or managed communications. Practising common interview questions can help you articulate your thoughts clearly during the interview.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple priorities and keep track of various tasks. You might want to share specific tools or methods you use for organisation, especially if they relate to Microsoft Teams or CRM systems, as these are crucial for the job.
✨Emphasise Your Proactive Approach
Highlight instances where you've taken the initiative to follow up on outstanding documentation or improve client satisfaction. This shows that you’re not just reactive but also proactive, which is essential for ensuring smooth project management and client support.
