At a Glance
- Tasks: Lead a team of technicians to install and maintain energy metering equipment.
- Company: IMSERV, a top UK provider of data collection and energy metering services.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a company known for innovation and excellence in service delivery.
- Why this job: Make a real impact in the energy sector while leading a dynamic team.
- Qualifications: Experience in field operations and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
COMPANY OVERVIEW
IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
MAIN RESPONSIBILITIES:
- Lead the field team, ensuring safety, efficiency, and compliance.
- Hit KPIs, reduce aborted work, and support growth targets.
- Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
- Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
- Represent IMSERV at workshops and projects.
- Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
- Safety: Promote safety culture, ensure compliance, and share best practices through audits.
- People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
- Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
- Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
- Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
- Customer Engagement
Senior Field Operations Manager employer: IMSERV
IMSERV is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and collaboration thrive. Located in Scotland, our team enjoys a supportive environment with a strong focus on safety and compliance, alongside opportunities to lead impactful projects that shape the future of energy metering services. With a commitment to excellence and a reputation for award-winning solutions, IMSERV provides a fulfilling career path for those looking to make a meaningful difference in the industry.
