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- Tasks: Lead a team of technicians in installing and maintaining energy metering equipment.
- Company: IMSERV, a top UK provider of data collection and energy metering services.
- Benefits: 28 days annual leave, enhanced pension, up to 10% bonus, and healthcare plan.
- Why this job: Make a real impact in the energy sector while leading a dynamic team.
- Qualifications: Proven team management experience and strong knowledge of the metering industry.
- Other info: Join a diverse and inclusive company focused on innovation and growth.
The predicted salary is between 45000 - 55000 £ per year.
Purpose of the Role: Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
About us: IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities:
- Lead the field team, ensuring safety, efficiency, and compliance.
- Hit KPIs, reduce aborted work, and support growth targets.
- Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
- Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
- Represent IMSERV at workshops and projects.
Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
Safety: Promote safety culture, ensure compliance, and share best practices through audits.
People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification:
- Desirable: IOSH Level 2 NEBOSH General Certificate, City & Guilds Level 3 in engineering.
- Essential: Proven team management experience, good understanding of UK utilities, strong knowledge of the metering industry, commercial and financial awareness, health and safety and quality management systems knowledge, experience in field-based operational leadership, field project management skills, proven record in similar roles, especially people management in a field environment, health and safety management in Field Service, valid UK driving licence.
Benefits: 28 days annual leave plus Bank Holidays, Annual leave Buy & Sell scheme, Enhanced pension contributions, Up to 10% annual bonus, Life Assurance up to 6x base salary, Simply health – Healthcare plan (upgrades available), Car salary sacrifice scheme (Length of service & T&Cs apply).
Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.
We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.
These are the qualities our customers value most. (We may close this position early if we find the right candidate.)
Senior Field Delivery Manager - Scotland employer: IMServ
Contact Detail:
IMServ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Delivery Manager - Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Senior Field Delivery Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching IMSERV and its values. Understand their approach to customer satisfaction and safety culture. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve motivated teams, managed budgets, and improved operations in previous roles. This will demonstrate your fit for the Senior Field Delivery Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining IMSERV and contributing to their mission of delivering exceptional service.
We think you need these skills to ace Senior Field Delivery Manager - Scotland
Some tips for your application 🫡
Show Your Leadership Skills: As a Senior Field Delivery Manager, we want to see how you lead and inspire teams. Share specific examples of how you've motivated your team in the past and the impact it had on performance.
Highlight Your Industry Knowledge: Make sure to showcase your understanding of the metering industry and UK utilities. We’re looking for someone who knows the ins and outs, so don’t hold back on your expertise!
Be Clear About Your Achievements: When detailing your experience, focus on quantifiable achievements. Whether it's hitting KPIs or improving customer satisfaction, we love numbers that tell a story about your success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with IMSERV!
How to prepare for a job interview at IMServ
✨Know Your Stuff
Make sure you brush up on your knowledge of the metering industry and UK utilities. Understand IMSERV's services and how they stand out in the market. This will show that you're genuinely interested and prepared to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team, improved performance, or handled challenges. This is your chance to demonstrate your people management experience.
✨Emphasise Safety and Compliance
Since safety is a big part of the role, be ready to discuss how you've promoted a safety culture in previous positions. Share any relevant experiences with health and safety management systems, and how you ensure compliance within your team.
✨Engage with Customer Focus
Highlight your understanding of customer satisfaction and how it drives business growth. Prepare to discuss how you've built relationships with clients and identified opportunities for improvement in service delivery.