At a Glance
- Tasks: Lead a team to ensure high-quality operational processes and compliance with industry standards.
- Company: Join IMSERV, a top UK energy data and metering specialist with an award-winning reputation.
- Benefits: Enjoy 28 days' holiday, bonuses, enhanced pension, and health plans.
- Other info: Diverse and inclusive workplace that values fresh perspectives and collaboration.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in team leadership, quality assurance, and process improvement is essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Company: At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role: The purpose of this role is to lead and support the delivery of high-quality, compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation, and development to the team to drive strong performance and continuous improvement. The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with business requirements and regulated industry standards, helping to maintain quality, efficiency, and regulatory integrity across service delivery.
Responsibilities:
- People management aligned with the HR processes and procedures.
- Carry out regular skills analysis to identify training requirements to support individual development and succession planning.
- Manage the quality assurance scorecard and associated reporting on operational performance metrics.
- Undertake regular quality audits, assessments, and feedback sessions to identify ways to drive efficiency and effectiveness.
- Maintain operations process library, and the management of changes of process documentation.
- Responsible for the coaching program that should quickly fill knowledge and skill gaps. Reinforce training through supplemental methods such as microlearning to improve performance.
- Ensure that operational quality parameters are continually benchmarked to improve the quality of customer experience.
- Work with cross functional teams to create a customer-focussed working environment that embraces ‘one team' culture and embraces best practice.
- Management of operational risks related to non-compliance required standards.
- Operational lead for all quality and industry code (e.g. BSC, REC) audits.
What you'll need:
- Experience of leading and motivating a team.
- Quality Assurance or audit experience.
- Process improvement experience.
- Ability to plan and structure a team's workload.
- Ability to analyse complex data including KPIs and performance.
- Flexible, willing, and able to cope with change with the ability to work under pressure.
- Ability to influence stakeholders.
- Customer focused; can identify and respond to customer's needs.
- Ability to coach people.
- Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
- Willing to take ownership for issue resolution.
Benefits:
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme (*Length of service and T&Cs apply)
Equal Opportunity Statement: At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
Quality Assurance Manager employer: IMSERV
At IMSERV, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is empowered to excel. As a Quality Assurance Manager, you will benefit from comprehensive training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances and performance bonuses. Our commitment to quality and compliance ensures that you will play a vital role in delivering exceptional service while being part of a collaborative team that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching IMSERV and understanding their values and services. Tailor your answers to show how your experience aligns with their mission of delivering high-quality energy data and metering solutions.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially in quality assurance or process improvement. Use real examples to demonstrate your ability to drive efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Assurance Manager role. Highlight your experience in leading teams, quality assurance, and process improvement. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how you can contribute to our team at IMSERV. Keep it engaging and relevant to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or led successful projects. We love seeing measurable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at IMSERV
✨Know Your Quality Assurance Basics
Make sure you brush up on your quality assurance principles and practices. Understand the key metrics and KPIs that are relevant to the role, as well as any industry standards like BSC and REC. This will show that you're not just familiar with the concepts but can also apply them in a practical setting.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your experience in motivating and developing others. Think of specific examples where you've successfully managed a team or improved performance through coaching. This will demonstrate your ability to inspire and drive results.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to quality assurance and compliance. Prepare by thinking through potential challenges you might face in the role and how you would address them. This shows that you're proactive and ready to tackle issues head-on.
✨Emphasise Your Customer Focus
IMSERV values a customer-focused approach, so be ready to discuss how you've identified and responded to customer needs in previous roles. Share examples of how you've worked with cross-functional teams to enhance the customer experience, reinforcing your commitment to delivering high-quality service.
