At a Glance
- Tasks: Lead operational performance strategy and drive improvements in productivity and customer experience.
- Company: Join IMSERV, a top UK energy data and metering specialist with a collaborative culture.
- Benefits: Enjoy 28 days holiday, enhanced pension, life assurance, and flexible leave options.
- Other info: Diverse team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by optimising performance and driving operational excellence.
- Qualifications: Experience in performance management and strong analytical skills required.
The predicted salary is between 58500 - 71500 £ per year.
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists.
We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The Performance Optimisation Manager is responsible for defining and delivering the operational performance strategy across Field Operations, driving sustainable improvements in productivity, customer experience, operational efficiency, workforce utilisation, and commercial outcomes.
Working in partnership with operational leaders, the role provides strategic insight, robust performance governance, and continuous improvement leadership to ensure business objectives are translated into measurable results.
Through data-driven decision making, process optimisation, and organisational influence, the Performance Optimisation Manager will identify opportunities to enhance performance, remove operational barriers, and deliver tangible business value.
The role acts as a catalyst for operational excellence, ensuring that performance frameworks, reporting, and improvement initiatives support the achievement of both short-term operational targets and long-term strategic objectives.
Responsibilities
- Develop and lead the implementation of the operational performance and optimisation strategy across Field Operations, ensuring alignment with corporate objectives and customer expectations.
- Translate strategic goals into measurable performance frameworks, targets, and improvement programmes that drive operational excellence.
- Identify and prioritise opportunities to enhance productivity, service delivery, operational effectiveness, workforce performance, and commercial outcomes.
- Champion a culture of performance ownership, accountability, and continuous improvement across the organisation.
- Lead the development and continuous enhancement of operational performance reporting, dashboards, and management information.
- Translate complex operational data into actionable insight, providing strategic recommendations that support business decision-making.
Identify root causes of underperformance through detailed data analysis and performance diagnostics.
- Maintain strong data governance practices to ensure the integrity, consistency, and reliability of performance information.
- Lead business-wide continuous improvement initiatives, applying Lean, Six Sigma, operational excellence, and process optimisation methodologies as appropriate.
- Identify opportunities to simplify processes, eliminate waste, reduce failure demand, and improve end-to-end service performance.
- Quantify, monitor, and report the benefits delivered through improvement initiatives, ensuring measurable value is realised.
- Lead the analysis of workforce productivity, utilisation, capacity, and capability to support strategic workforce planning decisions.
- What you'll need
Essential
- Significant experience in operational performance management, business improvement, operational excellence, or transformation environments.
- Demonstrable experience developing and implementing performance strategies that deliver measurable business outcomes.
- Strong analytical capability, with experience translating data into strategic insights and actionable recommendations.
- Proven ability to lead complex cross-functional improvement programmes.
- Excellent stakeholder management, influencing, and communication skills, including engagement with senior leadership teams.
- Experience developing performance frameworks, KPIs, dashboards, and governance arrangements.
- Strong commercial awareness and understanding of operational performance drivers.
- Experience applying continuous improvement methodologies such as Lean, Six Sigma, or equivalent.
Desirable
- Experience within utilities, field services, engineering, or operational service environments.
- Formal Lean Six Sigma qualification or equivalent continuous improvement certification.
- Experience leading large-scale operational transformation or optimisation initiatives.
- Knowledge of workforce planning, resource optimisation, and field service management practices.
- All points marked with (*) are desirable and are not essential to the position
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
- (*Length of service and T&Cs apply)
- Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work.
We welcome applications from people of all backgrounds, experiences and communities.
A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
Performance Optimisation Manager employer: IMSERV
At IMSERV, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to excel. As a Field Service Coordinator, you'll benefit from competitive perks such as a generous holiday allowance, a bonus scheme, and a comprehensive health plan, all while contributing to our mission of delivering exceptional energy data services across the UK. Our commitment to employee growth and diversity ensures that you will thrive in a dynamic atmosphere that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Optimisation Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Performance Optimisation Manager at IMSERV!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like IMSERV or be willing to refer you for that Performance Optimisation Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from IMSERV who’s on the lookout for their next Performance Optimisation Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Performance Optimisation Manager role at IMSERV!
We think you need these skills to ace Performance Optimisation Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at IMSERV. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at IMSERV
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at IMSERV. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
