At a Glance
- Tasks: Lead a dynamic team of Field Technicians to deliver top-notch service and drive operational excellence.
- Company: Join IMSERV, a leading UK provider in energy data collection and metering services.
- Benefits: Enjoy 28 days annual leave, enhanced pension, and up to 10% annual bonus.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Proven team management experience and strong knowledge of the metering industry required.
The predicted salary is between 56059 - 68517 £ per year.
Senior Field Delivery Manager - Scotland
Purpose of the Role
Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment.
Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area.
Support the UK Delivery Manager with daily tasks and step in during their absence.
Offer expert guidance and ensure consistent operations for Field Delivery Managers.
Champion compliance, new initiatives, and ongoing improvement across the field.
About us
IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards.
We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection.
Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities
Lead the field team, ensuring safety, efficiency, and compliance.
Hit KPIs, reduce aborted work, and support growth targets.
Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
Represent IMSERV at workshops and projects.
- Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
- Safety: Promote safety culture, ensure compliance, and share best practices through audits.
- People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
- Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
- Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
- Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
- Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
- Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification
Desirable
- IOSH Level 2
- NEBOSH General Certificate
- City & Guilds Level 3 in engineering
Essential
- Proven team management experience
- Good understanding of UK utilities
- Strong knowledge of the metering industry
- Commercial and financial awareness
- Health and safety and quality management systems knowledge
- Experience in field-based operational leadership
- Field project management skills
- Proven record in similar roles, especially people management in a field environment
- Health and Safety management in Field Service
- Valid UK driving licence
Benefits
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced pension contributions
- Up to 10% annual bonus
- Life Assurance up to 6x base salary*
- Simply health – Healthcare plan (upgrades available)
- Car salary sacrifice scheme*
- (*Length of service & T&Cs apply)
Our people are our greatest asset.
We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive.
IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.
We put diversity and inclusion at the heart of IMSERV.
As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment.
We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.
These are the qualities our customers value most.
(We may close this position early if we find the right candidate.)
Senior Field Operations Manager - Scotland in Paisley employer: IMSERV
IMSERV is an outstanding employer that prioritises employee well-being and professional growth, particularly in the vibrant region of Scotland. With a strong focus on teamwork and operational excellence, employees benefit from a supportive work culture, competitive salaries, and generous perks such as up to a 10% bonus and enhanced pension contributions. Joining IMSERV means being part of a forward-thinking company dedicated to delivering exceptional customer outcomes while fostering individual development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Operations Manager - Scotland in Paisley
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to IMSERV as a field sales pro!
✨Scout Out the Competition
Research potential competitors for IMSERV and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up IMSERV’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Senior Field Operations Manager - Scotland in Paisley
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at IMSERV, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at IMSERV, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at IMSERV.
How to prepare for a job interview at IMSERV
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that IMSERV offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in IMSERV but also helps you get a feel for whether you’d thrive in that environment.
