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For Companies At a Glance
- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, enhanced pension, life assurance, and health plan options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on energy efficiency and customer satisfaction.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
- 28 days' holiday plus Bank Holidays.
- Buy & sell annual leave scheme.
- Enhanced salary sacrifice pension.
- Life assurance (up to 6x base salary*).
- Simply Health plan (with upgrade options).
- Car salary sacrifice scheme.
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
Field Visit Planner in Northampton employer: IMSERV
Contact Detail:
IMSERV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Visit Planner in Northampton
✨Tip Number 1
Get to know the company! Research IMSERV and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about how you can demonstrate your problem-solving skills and adaptability, as these are key for the Field Visit Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining IMSERV and ready to take the next step in your career.
We think you need these skills to ace Field Visit Planner in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Field Visit Planner role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and make sure there are no typos or errors. We love a well-presented application!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IMSERV
✨Know the Company Inside Out
Before your interview, make sure you research IMSERV thoroughly. Understand their services, values, and recent achievements in the energy metering sector. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Problem-Solving Skills
Since the role involves root cause analysis and managing complex demands, prepare examples from your past experiences where you've successfully identified issues and implemented solutions. Be ready to discuss how you can apply these skills to optimise technician schedules.
✨Demonstrate Strong Communication Abilities
As communication is key in this role, practice articulating your thoughts clearly and confidently. Think of scenarios where you've effectively communicated with customers or colleagues, especially in high-pressure situations, and be prepared to share these during the interview.
✨Emphasise Your Adaptability
The job requires someone who can handle change and manage conflicting demands. Prepare to discuss times when you've had to adapt quickly to new situations or priorities. Highlight your proactive approach to anticipating issues and how that can benefit IMSERV.