Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts, ensuring top-notch service and identifying growth opportunities.
- Company: Join IMServ, a leading expert in data collection and energy metering.
- Benefits: Enjoy 28 days leave, enhanced pension contributions, and healthcare plans.
- Why this job: Be part of a diverse team making a real impact in the energy sector.
- Qualifications: Strong communication skills and experience in account management are essential.
- Other info: Dynamic work environment with a focus on equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
IMServ is one of the UK's leading data collection and energy metering experts, delivering award-winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
About the Role
The Account Manager will focus on ensuring the delivery of data collection, metering, and customer services in line with commercial contracts, fostering long-term relationships, and identifying opportunities for growth within existing accounts.
Responsibilities
- Responsible for the commercial management of a group of clients within a dedicated channel.
- Conduct regular account reviews to assess performance and identify opportunities for improvement.
- Be an active lead in contributing to the Third-Party Intermediary and End User account management strategy.
- Contribute to the management of the business as a part of the wider Commercial function.
- Build and maintain strong, long-lasting relationships with end user and partnerships key accounts.
- Act as the primary point of contact for end users and partners in the region.
- Monitor the quality of data collection, metering, and customer services provided to accounts.
- Identify opportunities for upselling and cross-selling within existing accounts.
- Collaborate with the sales team to develop and implement account growth strategies.
- Develop collaborative client-focused relationships with all internal departments; identify key trends/issues with a view to achieving process improvements and measuring the success of these.
- Lead operational teams through commercial issues to ensure issues are resolved operationally and contractually if needed.
- Financial management and reporting of dedicated client portfolio.
Required Skills
- Excellent communication, negotiation, and presentation skills.
- Strong analytical and problem-solving abilities.
- Willingness to travel as required.
- Demonstrable experience of success in an account management role, preferably within the energy sector or a related industry.
- Proven track record of managing and growing key accounts.
- Experience with CRM software and account management tools.
- Experience of creating and working with KPI's and data to aid good decision making.
- Experience of working within a SaaS organisation.
- Experience in a Private Equity owned business environment.
- Agile Methodologies.
Benefits
- 28 days annual leave plus Bank Holidays.
- Annual leave Buy & Sell scheme.
- Enhanced Salary Sacrifice Pension Contributions.
- Life Assurance up to 6 X Base Salary.
- Simply health – Healthcare plan (Upgrades available).
- Car Salary Sacrifice Scheme.
Equal Opportunity Statement
Diversity and inclusion have long been at the heart of IMServ's success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)
Account Manager in Northampton employer: IMServ
Contact Detail:
IMServ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research IMServ thoroughly—know their services, values, and recent news. Tailor your answers to show how your experience aligns with their needs, especially in account management and client relations.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific successes from your previous roles. Use numbers and examples to demonstrate how you’ve grown accounts or improved client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Account Manager in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management, especially within the energy sector, and showcase how your skills align with what we’re looking for at IMServ.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve managed and grown key accounts in the past. This will help us see the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IMServ
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to account management and be ready to discuss how you've used data to drive decisions in the past. This shows you understand the importance of data in managing client relationships.
✨Build Rapport
Since this role involves fostering long-term relationships, practice building rapport during your interview. Use examples from your previous roles where you successfully managed client relationships. This will highlight your interpersonal skills and ability to connect with clients.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in account management and how you resolved them. This could involve upselling or cross-selling strategies. Demonstrating your problem-solving abilities will show that you're proactive and can handle the complexities of the role.
✨Familiarise Yourself with CRM Tools
Since experience with CRM software is essential, make sure you know the tools mentioned in the job description. If you have experience with specific platforms, be ready to discuss how you've used them to manage accounts effectively. This will show you're prepared to hit the ground running.
