Tech Asset Manager in Milton Keynes

Purpose of the Role: The MAP Manager will be responsible for setting up, leading, and owning our new Meter Asset Provider (MAP) service from the ground up. This role will design, build, and implement the full MAP service—covering approval, operational processes, asset data management, billing, financial controls, and commercial oversight. A key focus is ensuring data quality, accurate customer billing linked directly to asset data, and strong end-to-end controls across operations, field, data, commercial, and finance. The MAP Manager will act as the main business owner for the service, driving operational excellence, supporting EBIT delivery, and preparing the function for long-term growth.

IMSERV is one of the UK's leading energy metering and data collection specialists. We support customers across electricity, gas and water with award‑winning services, specialist metering technology and highly accurate data insights. Our work helps customers meet industry requirements while gaining greater visibility and understanding through accessible data management, analysis and reporting solutions.

Key Responsibilities:

• Shape the operating model, governance, data and financial frameworks.
• Ensure compliance with regulatory and industry standards.
• Own the MAP asset database as a single, trusted source of information.
• Work closely with Field and Data Operations to maintain accurate asset lifecycle records.
• Introduce data quality controls and clear exception management processes.
• Oversee accurate MAP billing based on validated asset data.
• Align billing activity with Finance processes, standards and controls.
• Provide billing outputs to support collections and revenue assurance activity.
• Contribute to EBIT through billing accuracy, cost control and asset optimisation.
• Embed clear governance, controls and audit‑ready processes across the MAP service.
• Monitor performance and risk, identifying issues early and supporting resolution.
• Ensure contractual, regulatory and financial requirements are met.
• Manage the MAP commercial model, including pricing and leasing arrangements.
• Contribute to contract discussions and the development of future propositions.
• Provide clear, leadership‑focused reporting on KPIs, asset health, billing performance and risk.
• Offer insight to support decision‑making, forecasting and planning.
• Comfortable working with uncertainty and helping to create clarity.

Benefits:

• 28 days annual leave plus Bank Holidays
• Annual leave buy and sell scheme
• Enhanced salary sacrifice pension contributions
• Up to a 10% annual bonus
• Life assurance up to 6× base salary
• Simply Health healthcare plan (upgrades available)
• In‑office and out‑of‑office social events
• Retail discount platform
• Employee Assistance Programme
• Car salary sacrifice scheme
• Reward and recognition programme

Our Commitment to Inclusion: We work hard to ensure everyone feels supported, valued and able to thrive, helping us remain customer‑focused and continue to grow as the UK's leading energy data collection and meter operations service provider. Equality, diversity and inclusion are central to IMSERV values and recruitment practices. We recognise that our industry has traditionally lacked diversity and we actively encourage applications from people of all backgrounds. We believe diverse perspectives strengthen collaboration, innovation and shared ownership—qualities our customers value and rely on.