At a Glance
- Tasks: Lead SaaS strategy and digital transformation to drive growth and enhance customer experience.
- Company: Join IMSERV, a top UK data collection and energy metering expert.
- Benefits: Enjoy 28 days leave, enhanced pension, life assurance, and healthcare plans.
- Other info: Diversity and inclusion are central to our mission; we welcome all applicants.
- Why this job: Shape the future of technology in a dynamic, innovative environment.
- Qualifications: Proven SaaS leadership experience and strong commercial acumen required.
The predicted salary is between 80000 - 100000 £ per year.
IMSERV is one of the UK’s leading data collection and energy metering experts, delivering award-winning services to customers across the UK. We provide innovative electricity, gas and water metering technology alongside highly accurate energy data collection services, supported by advanced online data management, analysis and reporting software. As we continue to evolve and grow, we are investing heavily in digital transformation and SaaS-enabled innovation to strengthen our market position, enhance customer experience, and unlock future growth opportunities.
Purpose of Role: We are seeking a commercially driven and strategically minded Commercial Product & Software Director with strong expertise in SaaS, digital transformation, and technology-led growth. This is a commercially focused leadership role, partnering across Sales, Product, Customer Success, Finance, and Operations to drive growth, scalability, customer value, and operational performance. Working closely with the CEO and executive leadership team, you will shape IMSERV's SaaS and digital product strategy, lead the evolution of the IMSERV Astral roadmap, and ensure technology delivers innovation, recurring revenue growth, and an enhanced customer experience.
Main Responsibilities
- Commercial & Strategic Leadership
- Partner with the executive leadership team to shape and execute company-wide commercial strategy across SaaS technology and product offerings.
- Translate business growth objectives into scalable technology and SaaS solutions through the continued development of the IMSERV Astral product roadmap.
- Identify opportunities to improve revenue generation, margin performance, customer retention, and operational efficiency through technology.
- Act as a strategic advisor to the CEO and Board on digital innovation, SaaS market trends, AI, automation, and emerging technologies.
- Support M&A activity, technology due diligence, and post-acquisition integration where applicable.
- Assess technology stacks, data maturity, and digital capabilities across products and services, producing clear recommendations and transformation roadmaps.
- Lead the optimisation, integration, and governance of SaaS platforms across the business.
- Develop scalable cloud-first and API-enabled technology ecosystems.
- Drive adoption of modern SaaS operating models, including subscription management, customer analytics, usage metrics, and platform scalability.
- Ensure technology platforms support rapid growth, customer onboarding, and international expansion.
- Work closely with product and engineering teams to align internal capabilities with customer-facing innovation.
- Revenue Enablement & Customer Experience
- Collaborate with Sales, Marketing, and Customer Success teams to improve customer acquisition, engagement, retention, and lifetime value.
- Champion data-driven decision-making using business intelligence, analytics, and customer insights.
- Improve CRM, ERP, customer platforms, and commercial reporting capabilities.
- Enable automation and AI-driven efficiencies across customer and operational processes.
- Ensure technology contributes directly to improved customer outcomes and commercial performance.
- Technology & Operational Leadership
- Support the IT Director with enterprise architecture, cybersecurity, data governance, infrastructure, and IT operations.
- Build and lead high-performing technology and development teams with a strong commercial mindset.
- Manage technology budgets with a focus on ROI, scalability, and value creation.
- Establish robust governance, compliance, and risk management frameworks.
- Lead digital transformation programmes across multiple business functions.
Person Specification:
- Proven experience in software development, AI, digital transformation, and senior technology leadership roles within a SaaS or technology-enabled business.
- Strong commercial leadership experience with direct involvement in growth strategy and business transformation.
- Deep understanding of SaaS business models, recurring revenue operations, cloud technologies, integrations, and platform scalability.
- Experience partnering closely with revenue-generating functions including Sales, Marketing, and Customer Success.
- Demonstrated success delivering enterprise-scale digital transformation programmes.
- Strong financial and operational acumen, including budgeting, vendor management, and ROI analysis.
- Excellent stakeholder engagement and board-level communication skills.
- Experience leading geographically distributed or high-growth teams is advantageous.
Company Benefits:
- 28 days annual leave plus Bank Holidays
- Annual Leave Buy & Sell scheme
- Enhanced Salary Sacrifice Pension Contributions
- Life Assurance up to 6 x Base Salary
- Simply Health – Healthcare Plan (upgrades available)
- Car Salary Sacrifice Scheme
Our people are our main asset. We strive to ensure they remain happy, motivated, and fulfilled — helping to propel our business forward while ensuring we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of IMServ’s success. As we continue to grow, our focus remains on ensuring equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry where there has traditionally been a lack of diversity, and we are committed to encouraging applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship, and fosters a strong sense of ownership — key drivers of our continued success and the service we provide to our customers.
SaaS Strategy & Digital Growth Director in Milton Keynes employer: IMSERV
IMServ is an exceptional employer, offering a dynamic work environment that prioritises innovation and employee growth. With a strong commitment to diversity and inclusion, we provide our team with extensive benefits, including generous annual leave, enhanced pension contributions, and opportunities for professional development in the rapidly evolving SaaS landscape. Join us in our mission to lead the energy data collection sector while enjoying a supportive culture that values your contributions and fosters collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Strategy & Digital Growth Director in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the SaaS and digital transformation space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Create a personal brand online by sharing insights on LinkedIn or writing articles about SaaS trends and digital growth. This not only showcases your knowledge but also attracts potential employers to you.
✨Tip Number 3
Prepare for interviews like it’s game day! Research IMSERV thoroughly—know their products, values, and recent news. Be ready to discuss how your experience aligns with their goals, especially around SaaS and digital innovation.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in IMSERV and gives you a better chance of being noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace SaaS Strategy & Digital Growth Director in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS and digital transformation. We want to see how your skills align with our goals at IMSERV, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Commercial Product & Software Director, we’re looking for strong leadership qualities. Use your application to demonstrate how you've successfully led teams and driven growth in previous roles. Share specific examples that reflect your strategic mindset.
Be Data-Driven:We love numbers! When discussing your past experiences, include metrics and data that illustrate your impact on revenue growth, customer retention, or operational efficiency. This will help us see the tangible results of your work.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IMSERV!
How to prepare for a job interview at IMSERV
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS business models and the latest trends in digital transformation. Be ready to discuss how these concepts can drive growth and enhance customer experience at IMSERV.
✨Showcase Your Commercial Acumen
Prepare examples from your past experiences where you've successfully driven revenue growth or improved operational efficiency. Highlight your ability to partner with sales, marketing, and customer success teams to achieve business objectives.
✨Engage with Technology Insights
Familiarise yourself with the technology stack and data management practices relevant to IMSERV. Be prepared to discuss how you would assess and optimise these systems to support scalability and innovation.
✨Communicate Like a Leader
Practice articulating your vision for the role and how you would collaborate with the executive team. Strong stakeholder engagement and board-level communication skills are crucial, so be ready to demonstrate your leadership style and strategic thinking.
