At a Glance
- Tasks: Lead a team to ensure high-quality operational processes and compliance with industry standards.
- Company: Join IMSERV, a top UK energy data and metering specialist with award-winning services.
- Benefits: Enjoy 28 days' holiday, flexible working, and opportunities for personal development.
- Other info: Dynamic work environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Experience in team management, quality assurance, and process improvement is essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Company: At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role: The purpose of this role is to lead and support the delivery of high-quality, compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation, and development to the team to drive strong performance and continuous improvement. The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with business requirements and regulated industry standards, helping to maintain quality, efficiency, and regulatory integrity across service delivery.
Responsibilities:
- People management aligned with the HR processes and procedures.
- Carry out regular skills analysis to identify training requirements to support individual development and succession planning.
- Manage the quality assurance scorecard and associated reporting on operational performance metrics.
- Undertake regular quality audits, assessments, and feedback sessions to identify ways to drive efficiency and effectiveness.
- Maintain operations process library, and the management of changes of process documentation.
- Responsible for the coaching program that should quickly fill knowledge and skill gaps.
- Reinforce training through supplemental methods such as microlearning to improve performance.
- Ensure that operational quality parameters are continually benchmarked to improve the quality of customer experience.
- Work with cross functional teams to create a customer-focussed working environment that embraces ‘one team' culture and embraces best practice.
- Management of operational risks related to non-compliance required standards.
- Operational lead for all quality and industry code (e.g. BSC, REC) audits.
What you'll need:
- Experience of leading and motivating a team.
- Quality Assurance or audit experience.
- Process improvement experience.
- Ability to plan and structure a team's workload.
- Ability to analyse complex data including KPIs and performance.
- Flexible, willing, and able to cope with change with the ability to work under pressure.
- Ability to influence stakeholders.
- Customer focused; can identify and respond to customer's needs.
- Ability to coach people.
- Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
- Willing to take ownership for issue resolution.
Benefits: 28 days' holiday plus Bank Holidays.
Quality Assurance Manager in Milton Keynes employer: IMSERV
IMSERV is an outstanding employer that prioritises employee well-being and professional growth, particularly in the vibrant region of Scotland. With a strong focus on teamwork and operational excellence, employees benefit from a supportive work culture, competitive salaries, and generous perks such as up to a 10% bonus and enhanced pension contributions. Joining IMSERV means being part of a forward-thinking company dedicated to delivering exceptional customer outcomes while fostering individual development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script. Use examples from your past experiences to showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Quality Assurance Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Quality Assurance Manager role. Highlight your experience in leading teams, managing quality assurance processes, and any relevant achievements that showcase your skills in driving performance and compliance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about quality assurance and how your background aligns with our mission at IMSERV. Don’t forget to mention specific examples of how you've improved processes or led teams in the past.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Share instances where you’ve tackled complex issues or improved operational efficiency. We love seeing candidates who can think on their feet and take ownership of challenges!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at IMSERV
✨Know Your Quality Standards
Familiarise yourself with the quality assurance standards relevant to the energy sector. Be ready to discuss how you’ve ensured compliance in previous roles and how you would approach maintaining these standards at IMSERV.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Highlight your experience in coaching and developing team members, as this is crucial for the role of a Quality Assurance Manager.
✨Be Data Savvy
Brush up on your ability to analyse complex data, especially KPIs and performance metrics. Be prepared to discuss specific instances where your data analysis led to process improvements or enhanced operational efficiency.
✨Emphasise Customer Focus
Demonstrate your understanding of customer needs and how you’ve responded to them in your previous roles. Share examples of how you’ve created a customer-focused environment and worked collaboratively with cross-functional teams.
