About the Company At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services. About the Role Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts. Responsibilities Optimise technicians’ schedules to drive efficiency. Conduct root cause analysis on failure demand, identify trends and reduce future risks. Share skills and knowledge with colleagues. Assist with RFM requests regarding schedules. Take full responsibility for issues and resolve them promptly. Manage and prioritise your workload to meet team and industry deadlines. Liaise with technicians where applicable to achieve the most efficient schedule What you'll need Strong verbal and written communication skills. Proficient in Microsoft Office (Excel, Word, etc.) High computer and system literacy for multiple systems. Previous customer service or contact centre experience. Continuous improvement mindset. Customer-focused; able to identify and meet customer needs. Strong problem-solving skills: quick to understand issues and draw conclusions. Resilient and dedicated to exceeding customer expectations. Capable of managing complex, conflicting demands. Proactive in anticipating and addressing issues. Efficient time management to meet daily goals. Adaptable to change and able to work under pressure. Confident in articulating issues and solutions to customers. Benefits 28 days' holiday plus Bank Holidays Buy
Field Visit Planner in Milton Keynes employer: IMSERV
At IMSERV, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to excel. As a Field Service Coordinator, you'll benefit from competitive perks such as a generous holiday allowance, a bonus scheme, and a comprehensive health plan, all while contributing to our mission of delivering exceptional energy data services across the UK. Our commitment to employee growth and diversity ensures that you will thrive in a dynamic atmosphere that encourages innovation and collaboration.
