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- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, enhanced pension, life assurance, and flexible leave options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on energy efficiency and customer satisfaction.
- Qualifications: Strong communication skills, proficient in Microsoft Office, and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.)
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Enhanced salary sacrifice pension
- Life assurance (up to 6x base salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme* (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
Field Visit Planner in Milton Keynes employer: IMSERV
Contact Detail:
IMSERV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Visit Planner in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research IMSERV's services and values so you can speak confidently about how you fit into their mission during interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills in scheduling and problem-solving can help IMSERV optimise technician performance. Use real examples to back up your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is key for this position!
We think you need these skills to ace Field Visit Planner in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Field Visit Planner role. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, don’t shy away from showcasing your best examples. Whether it’s a project you led or a tricky customer issue you resolved, let us see your skills in action!
Demonstrate Problem-Solving Prowess: We love a proactive approach! Share specific instances where you identified issues and implemented solutions. This will help us see your continuous improvement mindset in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at IMSERV
✨Know the Company Inside Out
Before your interview, make sure you research IMSERV thoroughly. Understand their services, values, and recent achievements in the energy metering sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Problem-Solving Skills
Since the role involves root cause analysis and resolving issues, prepare examples from your past experiences where you've successfully identified problems and implemented solutions. Be ready to discuss how you can apply these skills to optimise technician schedules and improve service delivery.
✨Show Off Your Communication Skills
Strong verbal and written communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to communicate complex information to customers or colleagues effectively.
✨Be Ready to Discuss Time Management
The ability to manage and prioritise workloads is crucial. Think of specific instances where you successfully juggled multiple tasks or deadlines. Highlight your strategies for staying organised and ensuring that you meet team and industry deadlines without compromising on quality.