At a Glance
- Tasks: Join IMSERV as a Business Analyst, driving SaaS product development and enhancing customer experiences.
- Company: IMSERV, a leading UK energy data and metering specialist with an award-winning reputation.
- Benefits: Enjoy 28 days holiday, a bonus scheme, enhanced pension, and health plans.
- Other info: Diverse team culture that values fresh perspectives and collaboration.
- Why this job: Make a real impact in the energy sector while working with innovative technology and diverse teams.
- Qualifications: Experience in SaaS products, agile environments, and strong analytical skills are essential.
The predicted salary is between 57036 - 69710 £ per year.
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
The purpose of the role is to bring proven experience as a Business Analyst working on SaaS products within agile delivery environments. You will also support commercial bids and propositions to help roll out IMSERV Astral to new and existing clients, while working closely with IMSERV’s operations, IT, commercial and customer-facing teams to assess dependencies and understand the potential impact of new requirements across the business.
We are looking for a Business Analyst with a strong product mindset who can engage directly with customers and stakeholders, understand the underlying business need behind requests and ensure proposed solutions align with the strategic direction of the platform.
- Work with the Product Director and Technical Architect to understand and translate market needs into detailed product requirements.
- Engage IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively.
- Engage directly with customers and stakeholders to understand the underlying business problem, challenging proposed solutions where appropriate.
- Turning agreed needs into user stories, acceptance criteria and process definitions developers can build from.
- Write and maintain the platform's business-editable decision tables with operations as any rules engines come online.
- Document how key business and customer processes work today, design future states with stakeholders and quantify the difference.
- Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome.
Proven experience as a Business Analyst working on SaaS products, digital platforms or software solutions within agile delivery environments is essential. Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly. Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing. Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric are desirable. BCS or similar Business Analysis qualification desirable. Requirements writing that engineers use - user stories, acceptance criteria and process notation such as BPMN. Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic.
28 days' holiday plus Bank Holidays ~ Buy & sell annual leave scheme ~ Up to a 10% bonus ~ Enhanced salary sacrifice pension ~ Life assurance (up to 6x salary*) ~ Simply Health plan (with upgrade options) ~ Car salary sacrifice scheme*
(*At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.)
Business Analyst Full Time Permanent in Milton Keynes employer: IMSERV
At IMSERV, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to excel. As a Field Service Coordinator, you'll benefit from competitive perks such as a generous holiday allowance, a bonus scheme, and a comprehensive health plan, all while contributing to our mission of delivering exceptional energy data services across the UK. Our commitment to employee growth and diversity ensures that you will thrive in a dynamic atmosphere that encourages innovation and collaboration.
