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For Companies At a Glance
- Tasks: Manage client accounts, ensuring top-notch service and identifying growth opportunities.
- Company: Join IMServ, a leading expert in data collection and energy metering.
- Benefits: Enjoy 28 days leave, enhanced pension contributions, and healthcare plans.
- Why this job: Be part of a diverse team making a real impact in the energy sector.
- Qualifications: Strong communication skills and experience in account management are essential.
- Other info: Dynamic work environment with a focus on equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
IMServ is one of the UK's leading data collection and energy metering experts, delivering award-winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
About the Role
The Account Manager will focus on ensuring the delivery of data collection, metering, and customer services in line with commercial contracts, fostering long-term relationships, and identifying opportunities for growth within existing accounts.
Responsibilities
- Responsible for the commercial management of a group of clients within a dedicated channel.
- Conduct regular account reviews to assess performance and identify opportunities for improvement.
- Be an active lead in contributing to the Third-Party Intermediary and End User account management strategy.
- Contribute to the management of the business as a part of the wider Commercial function.
- Build and maintain strong, long-lasting relationships with end user and partnerships key accounts.
- Act as the primary point of contact for end users and partners in the region.
- Monitor the quality of data collection, metering, and customer services provided to accounts.
- Identify opportunities for upselling and cross-selling within existing accounts.
- Collaborate with the sales team to develop and implement account growth strategies.
- Develop collaborative client-focused relationships with all internal departments; identify key trends/issues with a view to achieving process improvements and measuring the success of these.
- Lead operational teams through commercial issues to ensure issues are resolved operationally and contractually if needed.
- Financial management and reporting of dedicated client portfolio.
Required Skills
- Excellent communication, negotiation, and presentation skills.
- Strong analytical and problem-solving abilities.
- Willingness to travel as required.
- Demonstrable experience of success in an account management role, preferably within the energy sector or a related industry.
- Proven track record of managing and growing key accounts.
- Experience with CRM software and account management tools.
- Experience of creating and working with KPI's and data to aid good decision making.
- Experience of working within a SaaS organisation.
- Experience in a Private Equity owned business environment.
- Agile Methodologies.
Benefits
- 28 days annual leave plus Bank Holidays.
- Annual leave Buy & Sell scheme.
- Enhanced Salary Sacrifice Pension Contributions.
- Life Assurance up to 6 X Base Salary.
- Simply health – Healthcare plan (Upgrades available).
- Car Salary Sacrifice Scheme.
Equal Opportunity Statement
Diversity and inclusion have long been at the heart of IMServ's success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for.
Account Manager in High Wycombe employer: IMServ
Contact Detail:
IMServ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in High Wycombe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the energy sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching IMServ thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions but also show your genuine interest in the company and the role of Account Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Account Manager role. Highlight your success in managing key accounts and how you can contribute to IMServ’s growth strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at IMServ. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management, especially within the energy sector, and showcase how your skills align with what we’re looking for at IMServ.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your success in managing and growing key accounts. Use numbers and examples to make your case stronger – we love seeing quantifiable results!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for the position shines through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at IMServ
✨Know Your Numbers
As an Account Manager, you'll be dealing with data collection and performance metrics. Brush up on key performance indicators (KPIs) relevant to the energy sector and be ready to discuss how you've used data to drive decisions in your previous roles.
✨Build Rapport
Since this role involves fostering long-term relationships, practice building rapport during your interview. Use examples from your past experiences where you successfully managed client relationships and how you navigated challenges to maintain those connections.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified issues and implemented solutions. Highlight your analytical skills and how they’ve helped you improve account performance or customer satisfaction in previous roles.
✨Understand the Company Culture
Research IMServ's commitment to diversity and inclusion. Be ready to share your thoughts on how you can contribute to a balanced workforce and promote collaboration within the team, aligning with their values and mission.
