At a Glance
- Tasks: Lead a team of Field Technicians to deliver exceptional customer outcomes and improve operations.
- Company: IMSERV, a leading UK provider of energy metering and data collection services.
- Benefits: 28 days annual leave, enhanced pension, annual bonus, and healthcare plan.
- Other info: Join a diverse and inclusive company focused on innovation and employee satisfaction.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Proven team management experience and strong knowledge of the metering industry.
The predicted salary is between 56059 - 68517 £ per year.
Senior Field Delivery Manager - Scotland
Purpose of the Role
Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment.
Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area.
Support the UK Delivery Manager with daily tasks and step in during their absence.
Offer expert guidance and ensure consistent operations for Field Delivery Managers.
Champion compliance, new initiatives, and ongoing improvement across the field.
About us
IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards.
We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection.
Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities
Lead the field team, ensuring safety, efficiency, and compliance.
Hit KPIs, reduce aborted work, and support growth targets.
Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
Represent IMSERV at workshops and projects.
- Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
- Safety: Promote safety culture, ensure compliance, and share best practices through audits.
- People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
- Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
- Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
- Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
- Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
- Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification
Desirable
- IOSH Level 2
- NEBOSH General Certificate
- City & Guilds Level 3 in engineering
Essential
- Proven team management experience
- Good understanding of UK utilities
- Strong knowledge of the metering industry
- Commercial and financial awareness
- Health and safety and quality management systems knowledge
- Experience in field-based operational leadership
- Field project management skills
- Proven record in similar roles, especially people management in a field environment
- Health and Safety management in Field Service
- Valid UK driving licence
Benefits
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced pension contributions
- Up to 10% annual bonus
- Life Assurance up to 6x base salary*
- Simply health – Healthcare plan (upgrades available)
- Car salary sacrifice scheme*
- (*Length of service & T&Cs apply)
Our people are our greatest asset.
We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive.
IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.
We put diversity and inclusion at the heart of IMSERV.
As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment.
We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.
These are the qualities our customers value most.
(We may close this position early if we find the right candidate.)
Senior Field Operations Manager - Scotland in Glasgow employer: IMSERV
IMSERV is an outstanding employer that prioritises employee well-being and professional growth, particularly in the vibrant region of Scotland. With a strong focus on teamwork and operational excellence, employees benefit from a supportive work culture, competitive salaries, and generous perks such as up to a 10% bonus and enhanced pension contributions. Joining IMSERV means being part of a forward-thinking company dedicated to delivering exceptional customer outcomes while fostering individual development and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Operations Manager - Scotland in Glasgow
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We think you need these skills to ace Senior Field Operations Manager - Scotland in Glasgow
Some tips for your application 🫡
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Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at IMSERV. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at IMSERV
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at IMSERV. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
