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- Tasks: Lead a team of Field Technicians to deliver exceptional customer outcomes and improve operations.
- Company: IMSERV, a leading UK provider of energy metering and data collection services.
- Benefits: 28 days annual leave, enhanced pension, annual bonus, and healthcare plan.
- Other info: Join a diverse and inclusive company focused on innovation and employee satisfaction.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Proven team management experience and strong knowledge of the metering industry.
The predicted salary is between 50000 - 65000 £ per year.
Purpose of the Role: Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
About us: IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities:
- Lead the field team, ensuring safety, efficiency, and compliance.
- Hit KPIs, reduce aborted work, and support growth targets.
- Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
- Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
- Represent IMSERV at workshops and projects.
Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
Safety: Promote safety culture, ensure compliance, and share best practices through audits.
People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification:
- Desirable: IOSH Level 2, NEBOSH General Certificate, City & Guilds Level 3 in engineering.
- Essential: Proven team management experience, good understanding of UK utilities, strong knowledge of the metering industry, commercial and financial awareness, health and safety and quality management systems knowledge, experience in field-based operational leadership, field project management skills, proven record in similar roles, especially people management in a field environment, health and safety management in Field Service, valid UK driving licence.
Benefits: 28 days annual leave plus Bank Holidays, annual leave Buy & Sell scheme, enhanced pension contributions, up to 10% annual bonus, life assurance up to 6x base salary, Simply health – Healthcare plan (upgrades available), car salary sacrifice scheme.
Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.
We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.
(We may close this position early if we find the right candidate.)
Senior Field Operations Manager - Scotland in Glasgow employer: IMSERV
Contact Detail:
IMSERV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Operations Manager - Scotland in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up not just with your skills, but also with a solid understanding of IMSERV and how you can contribute to our mission. Tailor your answers to reflect our values and goals!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We recommend focusing on your leadership experience and how you’ve driven team performance in past roles, as that’s key for the Senior Field Operations Manager position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love candidates who take initiative and demonstrate their interest in joining our team at IMSERV.
We think you need these skills to ace Senior Field Operations Manager - Scotland in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Field Operations Manager. Highlight your experience in team management and field operations, and don’t forget to sprinkle in some relevant metrics to show off your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the metering industry and how your skills align with our mission at IMSERV. Keep it engaging and personal – we want to get to know the real you!
Showcase Your Leadership Skills: As a Senior Field Operations Manager, leadership is key. Share examples of how you've motivated teams, managed resources, and driven performance in previous roles. We love seeing how you’ve made a difference in your past positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll be able to see all the details about the role and our company culture. Don’t miss out on this opportunity!
How to prepare for a job interview at IMSERV
✨Know Your Stuff
Make sure you brush up on your knowledge of the metering industry and UK utilities. Understand IMSERV's services and how they stand out in the market. This will show that you're genuinely interested and prepared to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your colleagues, improved performance, or handled challenges. This will demonstrate your capability to inspire and guide the Field Technicians and SVAs.
✨Emphasise Safety and Compliance
Since safety is a big part of the role, be ready to discuss your experience with health and safety management. Share any relevant certifications like IOSH or NEBOSH, and talk about how you've promoted a safety culture in previous roles.
✨Engage with Customer Focus
Highlight your understanding of customer satisfaction and how it drives business growth. Prepare to discuss how you've built relationships with clients and resolved issues in the past. This will show that you can deliver outstanding service and contribute to IMSERV's success.