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For Companies At a Glance
- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, enhanced pension, life assurance, and health plan options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on energy efficiency and customer satisfaction.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
- 28 days' holiday plus Bank Holidays.
- Buy & sell annual leave scheme.
- Enhanced salary sacrifice pension.
- Life assurance (up to 6x base salary*).
- Simply Health plan (with upgrade options).
- Car salary sacrifice scheme.
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
Field Visit Planner employer: IMSERV
Contact Detail:
IMSERV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Visit Planner
✨Tip Number 1
Get to know the company! Research IMSERV and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at IMSERV. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about how you would handle specific scenarios, especially those involving problem-solving and efficiency, as these are key for the Field Visit Planner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the IMSERV team. Good luck!
We think you need these skills to ace Field Visit Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Field Visit Planner role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and make sure there are no typos or errors. We love a well-presented application!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IMSERV
✨Know the Company Inside Out
Before your interview, make sure you research IMSERV thoroughly. Understand their services, values, and recent achievements in the energy metering sector. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Your Problem-Solving Skills
Since the role involves root cause analysis and improving processes, be prepared to discuss specific examples from your past experiences where you've successfully identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Strong verbal and written communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer that demonstrate your understanding of customer needs and service level agreements.
✨Be Ready to Discuss Time Management
The ability to manage complex demands is crucial. Think of examples where you've had to prioritise tasks effectively under pressure. Highlight how you ensure deadlines are met while maintaining quality service, as this will resonate well with the expectations of the role.