At a Glance
- Tasks: Lead digital transformation and SaaS strategy to drive growth and enhance customer experience.
- Company: Join IMSERV, a top UK data collection and energy metering expert.
- Benefits: Enjoy 28 days leave, enhanced pension, healthcare plan, and more.
- Other info: Be part of a diverse team committed to innovation and customer success.
- Why this job: Shape the future of technology in a dynamic and inclusive environment.
- Qualifications: Proven SaaS leadership experience and strong commercial acumen required.
The predicted salary is between 80000 - 100000 € per year.
IMSERV is one of the UK’s leading data collection and energy metering experts, delivering award-winning services to customers across the UK. We provide innovative electricity, gas and water metering technology alongside highly accurate energy data collection services, supported by advanced online data management, analysis and reporting software. As we continue to evolve and grow, we are investing heavily in digital transformation and SaaS-enabled innovation to strengthen our market position, enhance customer experience, and unlock future growth opportunities.
PURPOSE OF ROLE:
We are seeking a commercially driven and strategically minded Commercial Product & Software Director with strong expertise in SaaS, digital transformation, and technology-led growth. This is a commercially focused leadership role, partnering across Sales, Product, Customer Success, Finance, and Operations to drive growth, scalability, customer value, and operational performance. Working closely with the CEO and executive leadership team, you will shape IMSERV's SaaS and digital product strategy, lead the evolution of the IMSERV Astral roadmap, and ensure technology delivers innovation, recurring revenue growth, and an enhanced customer experience.
MAIN RESPONSIBILITIES
- Commercial & Strategic Leadership
- Partner with the executive leadership team to shape and execute company-wide commercial strategy across SaaS technology and product offerings.
- Translate business growth objectives into scalable technology and SaaS solutions through the continued development of the IMSERV Astral product roadmap.
- Identify opportunities to improve revenue generation, margin performance, customer retention, and operational efficiency through technology.
- Act as a strategic advisor to the CEO and Board on digital innovation, SaaS market trends, AI, automation, and emerging technologies.
- Support M&A activity, technology due diligence, and post-acquisition integration where applicable.
- Assess technology stacks, data maturity, and digital capabilities across products and services, producing clear recommendations and transformation roadmaps.
- SaaS & Digital Platform Leadership
- Lead the optimisation, integration, and governance of SaaS platforms across the business.
- Develop scalable cloud-first and API-enabled technology ecosystems.
- Drive adoption of modern SaaS operating models, including subscription management, customer analytics, usage metrics, and platform scalability.
- Ensure technology platforms support rapid growth, customer onboarding, and international expansion.
- Work closely with product and engineering teams to align internal capabilities with customer-facing innovation.
- Revenue Enablement & Customer Experience
- Collaborate with Sales, Marketing, and Customer Success teams to improve customer acquisition, engagement, retention, and lifetime value.
- Champion data-driven decision-making using business intelligence, analytics, and customer insights.
- Improve CRM, ERP, customer platforms, and commercial reporting capabilities.
- Enable automation and AI-driven efficiencies across customer and operational processes.
- Ensure technology contributes directly to improved customer outcomes and commercial performance.
- Technology & Operational Leadership
- Support the IT Director with enterprise architecture, cybersecurity, data governance, infrastructure, and IT operations.
- Build and lead high-performing technology and development teams with a strong commercial mindset.
- Manage technology budgets with a focus on ROI, scalability, and value creation.
- Establish robust governance, compliance, and risk management frameworks.
- Lead digital transformation programmes across multiple business functions.
PERSON SPECIFICATION:
- Proven experience in software development, AI, digital transformation, and senior technology leadership roles within a SaaS or technology-enabled business.
- Strong commercial leadership experience with direct involvement in growth strategy and business transformation.
- Deep understanding of SaaS business models, recurring revenue operations, cloud technologies, integrations, and platform scalability.
- Experience partnering closely with revenue-generating functions including Sales, Marketing, and Customer Success.
- Demonstrated success delivering enterprise-scale digital transformation programmes.
- Strong financial and operational acumen, including budgeting, vendor management, and ROI analysis.
- Excellent stakeholder engagement and board-level communication skills.
- Experience leading geographically distributed or high-growth teams is advantageous.
COMPANY BENEFITS:
- 28 days annual leave plus Bank Holidays
- Annual Leave Buy & Sell scheme
- Enhanced Salary Sacrifice Pension Contributions
- Life Assurance up to 6 x Base Salary*
- Simply Health – Healthcare Plan (upgrades available)
- Car Salary Sacrifice Scheme*
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, motivated, and fulfilled — helping to propel our business forward while ensuring we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of IMServ’s success. As we continue to grow, our focus remains on ensuring equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry where there has traditionally been a lack of diversity, and we are committed to encouraging applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship, and fosters a strong sense of ownership — key drivers of our continued success and the service we provide to our customers.
Commercial Product & Software Director employer: IMSERV
IMServ is an exceptional employer, offering a dynamic work environment that prioritises innovation and employee growth. With a strong commitment to diversity and inclusion, we provide our team with comprehensive benefits, including generous annual leave, enhanced pension contributions, and a focus on professional development, all while being at the forefront of digital transformation in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Product & Software Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up prepared for interviews. Research the company, understand their products, and be ready to discuss how your experience aligns with their goals. We want to see that you’re genuinely interested in what we do!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email to express your enthusiasm can set you apart from the crowd. We love seeing candidates who are proactive!
✨Tip Number 4
Utilise our website for applications. It’s the best way to ensure your CV lands directly in our hands. Plus, you’ll find all the latest roles and updates about our exciting projects!
We think you need these skills to ace Commercial Product & Software Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS and digital transformation. We want to see how your skills align with our mission at IMSERV, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Commercial Product & Software Director, leadership is key. Use your application to demonstrate your experience in leading teams and driving growth strategies. We’re looking for someone who can inspire and guide others, so let that shine through!
Be Data-Driven:We love a good data story! When discussing your past roles, include metrics and outcomes that showcase your impact. Whether it’s revenue growth or customer retention, numbers speak volumes and help us understand your contributions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IMSERV
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS business models and how they drive growth. Be prepared to discuss your experience with cloud technologies and how you've successfully implemented digital transformation in previous roles.
✨Showcase Your Commercial Acumen
Highlight your experience in shaping commercial strategies and driving revenue growth. Bring examples of how you've partnered with sales and marketing teams to enhance customer acquisition and retention, demonstrating your ability to translate business objectives into actionable technology solutions.
✨Prepare for Strategic Conversations
Since this role involves advising the CEO and Board, be ready to discuss current trends in AI, automation, and emerging technologies. Think about how these can impact IMSERV's strategy and be prepared to share your insights on potential opportunities for innovation.
✨Demonstrate Leadership Skills
This position requires strong leadership capabilities, so come equipped with examples of how you've built and led high-performing teams. Discuss your approach to managing technology budgets and ensuring ROI, as well as how you've fostered a culture of collaboration and inclusivity within your teams.
