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- Tasks: Lead a team of Field Technicians to deliver exceptional customer outcomes and drive operational excellence.
- Company: IMSERV, a leading UK provider of data collection and energy metering services.
- Benefits: 28 days annual leave, enhanced pension, up to 10% bonus, and healthcare plan.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Proven team management experience and strong knowledge of the metering industry.
- Other info: Join a diverse and inclusive team with excellent career growth opportunities.
The predicted salary is between 45000 - 55000 £ per year.
Purpose of the Role: Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
About us: IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities:
- Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
- Safety: Promote safety culture, ensure compliance, and share best practices through audits.
- People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
- Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
- Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
- Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
- Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
- Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification:
Desirable:
- IOSH Level 2
- NEBOSH General Certificate
- City & Guilds Level 3 in engineering
Essential:
- Proven team management experience
- Good understanding of UK utilities
- Strong knowledge of the metering industry
- Commercial and financial awareness
- Health and safety and quality management systems knowledge
- Experience in field-based operational leadership
- Field project management skills
- Proven record in similar roles, especially people management in a field environment
- Health and Safety management in Field Service
- Valid UK driving licence
Benefits:
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced pension contributions
- Up to 10% annual bonus
- Life Assurance up to 6x base salary*
- Simply health – Healthcare plan (upgrades available)
- Car salary sacrifice scheme*
(*Length of service & T&Cs apply)
Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.
We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.
These are the qualities our customers value most.
(We may close this position early if we find the right candidate.)
Senior Field Delivery Manager - Scotland employer: IMServ Europe Ltd
Contact Detail:
IMServ Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Delivery Manager - Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching IMSERV and understanding our values and goals. We want to see how you can fit into our culture and contribute to our mission. So, come armed with questions and show us you’re genuinely interested!
✨Tip Number 3
Showcase your leadership skills! As a Senior Field Delivery Manager, we’re looking for someone who can inspire and motivate a team. Share examples of how you’ve successfully led teams in the past during your interviews or networking chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining IMSERV and being part of our amazing team.
We think you need these skills to ace Senior Field Delivery Manager - Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Field Delivery Manager. Highlight your team management experience and any relevant knowledge of the metering industry. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for leading teams and delivering exceptional customer outcomes. Let us know why you’re excited about joining IMSERV and how you can contribute to our success.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to hit KPIs and improve productivity. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at IMServ Europe Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the metering industry and UK utilities. Brush up on key terms and concepts related to energy data collection and safety regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Senior Field Delivery Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on motivation, development, and achieving KPIs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Be ready to discuss how you've previously built relationships with clients and resolved issues effectively. Highlight any initiatives you've led that improved customer experience or contributed to business growth.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about IMSERV's culture, future strategies, and how they measure success in the field. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.