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- Tasks: Manage and optimise schedules for Field Technicians to enhance efficiency.
- Company: IMServ is a leading UK expert in data collection and energy metering services.
- Benefits: Enjoy 28 days annual leave, social events, and retailer discounts.
- Why this job: Join a diverse team focused on innovation and customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: This is an entry-level contract role with opportunities for growth.
The predicted salary is between 24000 - 26000 ÂŁ per year.
Join to apply for the Scheduling Coordinator – 12 month FTC role at IMServ Europe Ltd
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Join to apply for the Scheduling Coordinator – 12 month FTC role at IMServ Europe Ltd
This range is provided by IMServ Europe Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF ROLE:
- Manage and schedule Field Technicians\’ work to drive efficiency for both the business and customers.
- Support departments with scheduling-related customer queries and prioritise accordingly.
- Understand customer expectations to meet service lines.
- Use various systems to satisfy all stakeholders and generate the right outcome.
- Analyse and comprehend the abort process, take ownership and work to reduce future same site aborts
Main Responsibilities
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Collaborate with other teams to ensure a high-quality service for IMServ customers and meet service levels.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule
PERSON SPECIFICATION:
Technical Skills, Knowledge & Experience
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.)
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Experience in target-based environments.
COMPANY BENEFITS:
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced Salary Sacrifice Pension Contributions
* Life Assurance up to 6 X Base Salary*
- Simply health – Healthcare plan (Upgrades available)
- In Office & Out of Office Social Events
- Retailer Discounts Platform
- Employee Assistance Program
- Wellbeing Centre
* Car Salary Sacrifice Scheme*
- Reward & Recognition
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled – helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Consumer Services
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Scheduling Coordinator - 12 month FTC employer: IMServ Europe Ltd
Contact Detail:
IMServ Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator - 12 month FTC
✨Tip Number 1
Familiarise yourself with the energy metering industry and IMServ's services. Understanding their technology and customer expectations will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your experience in scheduling or coordinating roles, especially if you've worked in a target-based environment. Be ready to share specific examples of how you've optimised schedules or improved efficiency in previous positions.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as this role requires proficiency in various systems. Consider creating a sample schedule or data analysis to showcase your abilities.
✨Tip Number 4
Network with current or former employees of IMServ through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application.
We think you need these skills to ace Scheduling Coordinator - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in scheduling, customer service, and any technical skills mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you want to work as a Scheduling Coordinator at IMServ. Mention your understanding of their services and how your skills can contribute to their goals, particularly in optimising technician schedules.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both customers and team members.
Highlight Problem-Solving Abilities: Discuss any previous experiences where you successfully resolved scheduling conflicts or improved processes. This will show your capability to take ownership of issues and drive efficiency, which is crucial for the role.
How to prepare for a job interview at IMServ Europe Ltd
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Scheduling Coordinator. Familiarise yourself with how to manage and optimise technician schedules, as well as how to handle customer queries effectively.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are essential for this role, be prepared to demonstrate these during the interview. Practice articulating your thoughts clearly and concisely, and consider providing examples from past experiences where you successfully communicated with customers or colleagues.
✨Highlight Your Technical Proficiency
Be ready to discuss your experience with Microsoft Office and any other relevant systems. You might be asked about how you've used Excel or other software in previous roles, so think of specific examples that showcase your technical skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle scheduling conflicts or customer complaints. Prepare by thinking of scenarios where you had to analyse issues and come up with effective solutions, demonstrating your ability to take ownership and resolve problems promptly.
