At a Glance
- Tasks: Lead a team to ensure high-quality operational processes and compliance with industry standards.
- Company: Join IMSERV, a top UK energy data and metering specialist with an award-winning reputation.
- Benefits: Enjoy 28 days' holiday, bonuses, pension schemes, and health plans.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving quality and efficiency in energy services.
- Qualifications: Experience in team leadership, quality assurance, and process improvement required.
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of this role is to lead and support the delivery of high-quality, compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation, and development to the team to drive strong performance and continuous improvement. The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with business requirements and regulated industry standards, helping to maintain quality, efficiency, and regulatory integrity across service delivery.
Responsibilities
- People management aligned with the HR processes and procedures.
- Carry out regular skills analysis to identify training requirements to support individual development and succession planning.
- Manage the quality assurance scorecard and associated reporting on operational performance metrics.
- Undertake regular quality audits, assessments, and feedback sessions to identify ways to drive efficiency and effectiveness.
- Maintain operations process library, and the management of changes of process documentation.
- Responsible for the coaching program that should quickly fill knowledge and skill gaps. Reinforce training through supplemental methods such as microlearning to improve performance.
- Ensure that operational quality parameters are continually benchmarked to improve the quality of customer experience.
- Work with cross functional teams to create a customer-focused working environment that embraces ‘one team' culture and embraces best practice.
- Management of operational risks related to non-compliance required standards. Operational lead for all quality and industry code (e.g. BSC, REC) audits.
What you'll need
- Experience of leading and motivating a team.
- Quality Assurance or audit experience.
- Process improvement experience.
- Ability to plan and structure a team's workload.
- Ability to analyse complex data including KPIs and performance.
- Flexible, willing, and able to cope with change with the ability to work under pressure.
- Ability to influence stakeholders.
- Customer focused; can identify and respond to customer's needs.
- Ability to coach people.
- Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
- Willing to take ownership for issue resolution.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
Quality Assurance Manager employer: IMServ Europe Ltd
At IMSERV, we pride ourselves on fostering a dynamic and inclusive work environment where our employees are empowered to excel. As a Quality Assurance Manager, you will benefit from comprehensive training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances and performance bonuses. Our commitment to employee growth and a collaborative culture ensures that you will thrive in your role while contributing to our mission of delivering exceptional energy data services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching IMSERV and understanding their values and services. Tailor your answers to show how your experience aligns with their mission of delivering high-quality energy data and metering solutions.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially in quality assurance or process improvement. Use real examples to demonstrate your ability to drive efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the IMSERV team.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Assurance Manager role. Highlight your experience in leading teams, managing quality assurance processes, and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your skills can help IMSERV maintain its high standards. Be sure to mention specific examples from your past experiences.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled challenges in previous roles, especially those related to quality assurance and process improvement.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at IMServ Europe Ltd
✨Know Your Quality Standards
Familiarise yourself with the quality assurance standards relevant to the energy sector. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would maintain these standards at IMSERV.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Highlight your experience in coaching and developing team members, as this is crucial for the role.
✨Understand the Metrics
Brush up on key performance indicators (KPIs) related to quality assurance. Be ready to explain how you analyse complex data and use it to drive improvements in operational processes.
✨Emphasise Customer Focus
Think about how you can demonstrate a customer-centric approach in your previous roles. Be prepared to share specific examples of how you've identified and responded to customer needs effectively.
