At a Glance
- Tasks: Lead and innovate technical support for metering operations, ensuring expert guidance is always available.
- Company: Join IMSERV, a top UK energy data and metering specialist with an award-winning reputation.
- Benefits: Enjoy competitive salary, bonus potential, enhanced pension, and health plans.
- Other info: Diverse team culture that values fresh perspectives and collaboration.
- Why this job: Make a real impact by driving innovation and improving technical support processes.
- Qualifications: Experience in utility metering and strong leadership skills required.
The predicted salary is between 56700 - 69300 £ per year.
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists.
We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
This role leads and develops IMSERV's technical support function, ensuring field teams have access to expert technical guidance, knowledge, tools and support at all times.
It is responsible for defining and delivering the technical support strategy, managing a team of senior technical engineers, and driving innovation across technical support processes.
Through the effective use of technology, AI, knowledge management and continuous improvement, the role ensures the business can resolve technical challenges quickly, improve first-time-fix performance, and support operational excellence across metering services — acting as the bridge between field operations, engineering, technical standards, training, product development and technology teams to keep technical knowledge accessible, accurate and continuously evolving.
Responsibilities
- Own and develop the technical support strategy across metering operations, establishing a high-performing function focused on responsiveness, expertise and customer outcomes.
- Lead and manage a team of Senior Technical Engineers and technical specialists.
- Act as the senior escalation point for complex technical matters.
- Ensure engineers and field teams have timely access to expert technical assistance, consistently delivered across all operational regions.
- Oversee management of technical escalations, providing effective resolution of complex operational issues.
- Support field teams in diagnosing and resolving metering, communications, commissioning and installation challenges.
- Own the development and maintenance of technical knowledge repositories and support materials, ensuring information is accurate, accessible and regularly updated.
- Lead the evaluation and implementation of innovative technologies to enhance technical support services.
- Identify opportunities to use Artificial Intelligence, automation and digital tools to improve technical troubleshooting and knowledge management, developing AI-enabled knowledge bases and self-service support solutions.
- Monitor technical support performance, identifying trends, recurring issues and improvement opportunities.
- Analyse root causes of technical failures and work with operational teams to implement preventative actions.
- Work closely with Field Operations, Customer Operations, Training, Quality, Planning and Product Development, building strong relationships across operational and support functions.
- What you'll need
- Knowledge & Qualifications
- Significant experience within utility metering, engineering or technical operations environments, with a strong understanding of metering technologies, communications systems and field operations.
- Proven experience leading technical support, engineering or field-based technical teams.
- City & Guilds Electrical Qualification or equivalent technical qualification.
- Understanding of emerging technologies, AI solutions and digital support tools, and of industry standards, regulations and technical governance requirements.
- Full UK Driving Licence.
Skills
- Strong technical leadership capability, with excellent coaching and people development skills.
- Strong analytical and problem-solving ability, with the skill to simplify complex technical concepts for operational teams.
- Excellent communication and stakeholder management skills.
- Strong organisational and prioritisation skills.
- Innovation mindset with a passion for technology and continuous improvement, and commercial awareness of operational performance drivers.
Experience
- Experience managing technical support, engineering or specialist technical teams, and supporting field-based operational workforces.
- Proven track record of implementing operational improvements.
- Experience leading technical investigations and root cause analysis.
- Experience introducing new technologies or digital solutions, and working with cross-functional operational teams.
- Utility metering industry experience desirable.
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
- (*Length of service and T&Cs apply)
- Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work.
We welcome applications from people of all backgrounds, experiences and communities.
A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
- (Please note that we reserve the right to close this position before the expiry date.)
- #J-18808-Ljbffr
Technical Support Manager in Milton Keynes employer: IMServ Europe Ltd
IMSERV is an excellent employer that prioritises a collaborative work culture, fostering strong relationships between teams to drive success. With a focus on employee growth and development, we offer numerous opportunities for professional advancement in a dynamic environment. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager in Milton Keynes
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Manager role you’re after at IMServ Europe Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at IMServ Europe Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at IMServ Europe Ltd.
✨Apply Through Company Websites
When you spot a role like Technical Support Manager at IMServ Europe Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Manager in Milton Keynes
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at IMServ Europe Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to IMServ Europe Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at IMServ Europe Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with IMServ Europe Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like IMServ Europe Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
