At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The Head of Sales (Tier 2) leads a portfolio of established mid-to-large customers, balancing strategic account management with revenue growth and customer retention activities.
The role focuses on executing commercial strategy, developing customer relationships and maximising opportunities within a substantial and diverse portfolio.
Responsibilities
- Deliver revenue, retention and margin targets.
- Develop and implement annual sales plans.
- Drive existing customer growth and new business opportunities.
- Ensure effective pipeline management and forecasting.
- Develop senior stakeholder relationships across assigned accounts.
- Lead and develop account management and sales teams.
- Monitor performance against objectives and KPIs.
- Drive a culture of continuous improvement across the sales and account management function, promoting innovation, accountability and operational excellence.
- Analyse sales performance data, customer feedback and market insights to identify trends, risks and improvement opportunities.
- Lead initiatives to improve conversion rates, customer retention, revenue generation and sales productivity.
- Work collaboratively with Customer Experience, Product, Operations and Finance teams to simplify processes and enhance the customer journey.
- Support business transformation projects and the implementation of new products, services and commercial initiatives.
What you'll need
Knowledge & Qualifications
- Expert knowledge of operational sales management and customer portfolio growth.
- Experience managing customer portfolios.
- Understanding of private sector procurement processes.
- Experience of complex, multi-stakeholder sales environments.
- Knowledge of regulatory frameworks impacting customers and markets.
- Understanding of commercial transformation and organisational change programmes.
- Degree-level education or equivalent professional experience in Business, Sales, Commercial Management, Marketing or a related discipline.
- Evidence of continuous professional development.
- Full UK driving licence and willingness to travel as required.
- Good level of expertise with Microsoft Office products including Word, Excel, Outlook, and PowerPoint
- Professional sales qualification (e.g. Institute of Sales Professionals, Chartered Institute of Marketing, Association of Professional Sales). (*)
- Formal negotiation or key account management certification. (*)
Experience
- Proven experience in the energy, utilities, metering, sustainability or technology sectors.
- Sales or account management leadership experience.
- Experience managing medium-sized sales teams.
- Proven delivery of revenue and retention objectives.
- Experience using Salesforce or equivalent Customer Relationship Management (CRM) systems such as Microsoft Dynamics, HubSpot or SAP CRM.
Skills
- Regional or sector growth strategies
- Team coaching and development
- Team performance optimisation
- Able to understand and communicate complex concepts clearly and succinctly.
- Able to work in a complex environment with conflicting demands and make clear and consistent decisions.
- Anticipates issues and is pro-active in dealing with them.
All points marked with (*) are desirable and are not essential to the position.
- Buy & sell annual leave scheme
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
(*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
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Head of Sales - Tier Two employer: IMServ Europe Ltd
IMSERV is an excellent employer that prioritises a collaborative work culture, fostering strong relationships between teams to drive success. With a focus on employee growth and development, we offer numerous opportunities for professional advancement in a dynamic environment. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to build your career.
