At a Glance
- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: Join IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: Enjoy 28 days' holiday, enhanced pension, life assurance, and flexible leave options.
- Other info: Diverse team culture that values fresh perspectives and encourages all backgrounds to apply.
- Why this job: Make a real impact by improving efficiency and customer satisfaction in a dynamic environment.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.)
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Enhanced salary sacrifice pension
- Life assurance (up to 6x base salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
- (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
Field Visit Planner employer: IMServ Europe Ltd
At IMSERV, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is empowered to excel. With a strong focus on professional development, our Field Visit Planners benefit from comprehensive training and growth opportunities, alongside competitive perks such as 28 days' holiday and a robust pension scheme. Located in the heart of the UK, we are committed to delivering exceptional service while ensuring our team members feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Field Visit Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand IMSERV's services and values so you can show how you fit into their team. Tailor your answers to highlight your problem-solving skills and customer focus.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable articulating your experiences and solutions. This will help you feel more confident when it’s time to impress the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the IMSERV team and ready to take on the challenge of optimising field visits.
We think you need these skills to ace Field Visit Planner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Field Visit Planner role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong verbal and written communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your thoughts well. We love a good communicator!
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle issues head-on. In your application, share examples of how you've successfully resolved problems in the past. This will show us you have the proactive mindset we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IMServ Europe Ltd
✨Know the Company Inside Out
Before your interview, make sure you research IMSERV thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Problem-Solving Skills
Given the role's focus on root cause analysis and resolving issues, prepare examples from your past experiences where you've successfully identified problems and implemented solutions. Be ready to discuss how you can apply this mindset at IMSERV.
✨Showcase Your Communication Skills
As strong communication is key for this position, practice articulating your thoughts clearly. You might be asked to explain complex ideas or processes, so think about how you can convey information simply and effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage conflicting demands and prioritise workloads. Think of scenarios where you've had to juggle multiple tasks and how you handled them. This will demonstrate your adaptability and time management skills.
