At a Glance
- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, enhanced pension, life assurance, and health plans.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on service delivery.
- Qualifications: Strong communication skills, Microsoft Office proficiency, and customer service experience.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians’ schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.)
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Enhanced salary sacrifice pension
- Life assurance (up to 6x base salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
- (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
Field Support Administrator employer: IMServ Europe Ltd
IMSERV is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a strong commitment to diversity and inclusion, we provide our team with comprehensive benefits, including generous holiday allowances and a robust pension scheme, all while fostering an environment where innovative ideas are encouraged and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Administrator
✨Tip Number 1
Get to know the company inside out! Research IMSERV's services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for this role, try role-playing common interview questions with a friend or in front of a mirror. It’ll help you articulate your thoughts clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to discuss how you identified issues and implemented solutions – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at IMSERV.
We think you need these skills to ace Field Support Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Field Support Administrator role. We want to see how your experience aligns with our needs, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong verbal and written communication is key for this role, ensure your application reflects that. Use clear, concise language and make sure there are no typos or errors. We love a well-presented application!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. We’re looking for candidates who can think on their feet and come up with effective solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IMServ Europe Ltd
✨Know the Company Inside Out
Before your interview, take some time to research IMSERV. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Given the role's focus on root cause analysis and resolving issues, prepare examples from your past experiences where you've successfully identified problems and implemented solutions. Be ready to discuss how you can apply this mindset at IMSERV.
✨Demonstrate Strong Communication
As a Field Support Administrator, you'll need to communicate effectively with technicians and customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios to enhance your verbal communication skills.
✨Highlight Your Time Management Abilities
The job requires managing complex demands and meeting deadlines. Prepare to discuss how you prioritise tasks and manage your time efficiently. Share specific strategies or tools you use to stay organised and ensure you meet your goals.
