At a Glance
- Tasks: Transform business challenges into actionable requirements and support commercial bids.
- Company: Join IMSERV, a leading energy data and metering specialist in the UK.
- Benefits: Enjoy competitive salary, bonus, enhanced pension, and flexible leave options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by improving customer experience and operational processes.
- Qualifications: Experience as a Business Analyst with strong data literacy and agile team skills.
The predicted salary is between 56900 - 69544 £ per year.
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists.
We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against.
The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects.
A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes.
Responsibilities
- Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge businessprocesses to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviewsas needed.
- Turn agreed needs into user stories, acceptance criteria and process definitionsdeveloperscan build from without guessing, with particular precision on entitlement and data rules.
- Write and maintain the platform's business-editable decision tables with operations asanyrules enginescomes online: versioned, tested rules that operations can change without a code release.
- Document how key business and customer processes work today, design future states with stakeholders and quantify the difference.
- Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome.
- Support theproductteam and technical architectin discovery: customer interviews, workshops and synthesis of what came back.
- Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed.
- What you'll need
- Knowledge & Qualifications
- Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams.
- Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly.
- Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing.
- Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabricdesirable.
Skills
- Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks.
- Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN.
- Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic.
- The judgement to serve severaldifferent needsat once: managing time, saying no well and escalating early.
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
- (*Length of service and T&Cs apply)
- Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work.
We welcome applications from people of all backgrounds, experiences and communities.
A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
- (Please note that we reserve the right to close this position before the expiry date.)
- #J-18808-Ljbffr
Business Analyst employer: IMServ Europe Ltd
Imserv Europe Ltd is an excellent employer located in Milton Keynes, offering a dynamic work culture that prioritises effective communication and collaboration. Employees benefit from generous holiday allowances, a rewarding bonus scheme, and a comprehensive pension plan, all while having opportunities for personal and professional growth within a supportive team environment. Join us to be part of a company that values your contributions and fosters a meaningful career path.
