At a Glance
- Tasks: Translate business challenges into actionable requirements and support commercial bids.
- Company: Join IMSERV, a leading energy data and metering specialist in the UK.
- Benefits: Enjoy 28 days' holiday, bonuses, and a great pension scheme.
- Other info: Diverse team culture that values fresh perspectives and collaboration.
- Why this job: Make a real impact by improving customer experience and operational processes.
- Qualifications: Experience as a Business Analyst with strong data literacy and facilitation skills.
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists.
We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of the role is to work across IMSERV's Customer Experience, Data and Intelligence, and Commercial departments, translating business challenges, customer needs and operational processes into clear and actionable requirements that teams can confidently build and deliver against.
The role will also support commercial bids and propositions where required, helping to develop and position IMSERV's services for new and existing clients and prospects.
A key part of the role will be working closely with operational, commercial and customer-facing teams to understand their requirements, identify dependencies and recognise where changes within one department may have an impact across other areas of the business, ensuring a joined-up approach to delivery and supporting effective business outcomes.
Responsibilities
- Work with Product Director to understand and translate market needs into detailed product requirements, engaging IT, operations, commercial and customer-facing teams to draw out and challenge business processes to ensure the target outcomes can be delivered effectively, including structured stakeholder and customer interviews as needed.
- Turn agreed needs into user stories, acceptance criteria and process definitions developers can build from without guessing, with particular precision on entitlement and data rules.
- Write and maintain the platform's business-editable decision tables with operations as any rules engines comes online: versioned, tested rules that operations can change without a code release.
- Document how key business and customer processes work today, design future states with stakeholders and quantify the difference.
- Use data to size problems, validate assumptions and confirm whether shipped changes delivered the intended outcome.
- Support the product team and technical architect in discovery: customer interviews, workshops and synthesis of what came back.
- Track requirements through delivery, manage scope conversations honestly and keep stakeholders informed.
- What you'll need
- Knowledge & Qualifications
- Solid experience as a Business Analyst on digital products or platforms, ideally in agile, squad-based teams.
- Working data literacy: confident with SQL or analytics tooling for sizing and validation, or able to get there quickly.
- Energy or utilities experience desirable: metering, settlement, half-hourly data, MHHS or billing.
- Exposure to data products or APIs, and familiarity with the Microsoft 365/Azure environment, Salesforce and Microsoft Fabric desirable.
- BCS or similar Business Analysis qualification desirable.
Skills
- Strong elicitation and facilitation skills: comfortable running workshops with senior stakeholders and pushing back on vague asks.
- Requirements writing that engineers actually use: user stories, acceptance criteria and process notation such as BPMN.
- Practical use of AI tools in analysis and documentation, and able to write requirements for AI-powered features, including defining expected behaviour and acceptance criteria where outputs are not deterministic.
- The judgement to serve several different needs at once: managing time, saying no well and escalating early.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme*
- (*Length of service and T&Cs apply)
- Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work.
We welcome applications from people of all backgrounds, experiences and communities.
A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
Business Analyst employer: IMServ Europe Ltd
Imserv Europe Ltd is an excellent employer located in Milton Keynes, offering a dynamic work culture that prioritises effective communication and collaboration. Employees benefit from generous holiday allowances, a rewarding bonus scheme, and a comprehensive pension plan, all while having opportunities for personal and professional growth within a supportive team environment. Join us to be part of a company that values your contributions and fosters a meaningful career path.
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We think this is how you could land Business Analyst
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We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at IMServ Europe Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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How to prepare for a job interview at IMServ Europe Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with IMServ Europe Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
