At a Glance
- Tasks: Lead a team of Field Technicians to deliver exceptional customer outcomes and drive operational excellence.
- Company: IMSERV, a leading UK provider of data collection and energy metering services.
- Benefits: 28 days annual leave, enhanced pension, up to 10% bonus, and healthcare plan.
- Other info: Join a diverse and inclusive company focused on innovation and growth.
- Why this job: Shape the future of energy metering while inspiring and developing your team.
- Qualifications: Proven team management experience and strong knowledge of the metering industry.
The predicted salary is between 45000 - 55000 £ per year.
Purpose of the Role: Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
About us: IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities:
- Lead the field team, ensuring safety, efficiency, and compliance.
- Hit KPIs, reduce aborted work, and support growth targets.
- Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
- Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
- Represent IMSERV at workshops and projects.
Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
Safety: Promote safety culture, ensure compliance, and share best practices through audits.
People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification:
- Desirable IOSH Level 2 NEBOSH General Certificate
- City & Guilds Level 3 in engineering
- Essential Proven team management experience
- Good understanding of UK utilities
- Strong knowledge of the metering industry
- Commercial and financial awareness
- Health and safety and quality management systems knowledge
- Experience in field-based operational leadership
- Field project management skills
- Proven record in similar roles, especially people management in a field environment
- Health and Safety management in Field Service
- Valid UK driving licence
Benefits:
- 28 days annual leave plus Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced pension contributions
- Up to 10% annual bonus
- Life Assurance up to 6x base salary*
- Simply health Healthcare plan (upgrades available)
- Car salary sacrifice scheme* (*Length of service & T&Cs apply)
Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider. We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership. These are the qualities our customers value most.
(We may close this position early if we find the right candidate.)
Senior Field Delivery Manager - Scotland in Woking employer: IMSERV EUROPE LIMITED
IMSERV is an exceptional employer for Software Engineers, offering a dynamic work environment that fosters innovation and collaboration within Agile Scrum teams. With a strong commitment to employee growth, IMSERV provides opportunities for continuous learning, competitive benefits such as a buy & sell annual leave scheme, and a supportive culture that values diversity and inclusion, making it an ideal place for those looking to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Delivery Manager - Scotland in Woking
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughIMSERV EUROPE LIMITED's Website
Don’t forget to apply directly through IMSERV EUROPE LIMITED's website for the full-time Senior Field Delivery Manager - Scotland role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Senior Field Delivery Manager - Scotland in Woking
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMSERV EUROPE LIMITED. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of IMSERV EUROPE LIMITED.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to IMSERV EUROPE LIMITED.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
