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- Tasks: Lead a team of Field Technicians to deliver exceptional customer outcomes and drive operational excellence.
- Company: Join IMSERV, a leading UK provider of innovative energy metering services.
- Benefits: Enjoy 28 days annual leave, enhanced pension contributions, and a potential annual bonus.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Proven team management experience and strong knowledge of the metering industry required.
- Other info: Diversity and inclusion are at the heart of our recruitment process.
The predicted salary is between 45000 - 55000 £ per year.
Purpose of the Role: Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area. Support the UK Delivery Manager with daily tasks and step in during their absence. Offer expert guidance and ensure consistent operations for Field Delivery Managers. Champion compliance, new initiatives, and ongoing improvement across the field.
About us: IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. We deliver specialist metering for electricity, gas, and water, combined with reliable energy data collection. Our intuitive online platform makes analysis and reporting easy.
Main Responsibilities:
- Lead the field team, ensuring safety, efficiency, and compliance.
- Hit KPIs, reduce aborted work, and support growth targets.
- Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency.
- Support Field Delivery Managers with policies, compliance, and embedding new initiatives.
- Represent IMSERV at workshops and projects.
Service Delivery: Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
Safety: Promote safety culture, ensure compliance, and share best practices through audits.
People Management: Lead and mentor technicians, support their development, and guide Field Delivery Managers.
Budget Management: Manage staffing, forecast needs, monitor costs, and drive efficiency.
Customer Satisfaction: Deliver outstanding service, resolve issues, and embed best practices.
Incident Investigation: Lead investigations, implement corrective actions, and keep accurate records.
Customer Engagement & Business Growth: Build relationships, understand customer needs, identify growth opportunities, and contribute to strategy.
Training & Recruitment: Oversee hiring and training, ensure compliance.
Person Specification:
- Desirable: IOSH Level 2, NEBOSH General Certificate, City & Guilds Level 3 in engineering.
- Essential: Proven team management experience, good understanding of UK utilities, strong knowledge of the metering industry, commercial and financial awareness, health and safety and quality management systems knowledge, experience in field-based operational leadership, field project management skills, proven record in similar roles, especially people management in a field environment, health and safety management in Field Service, valid UK driving licence.
Benefits: 28 days annual leave plus Bank Holidays, Annual leave Buy & Sell scheme, Enhanced pension contributions, Up to 10% annual bonus, Life Assurance up to 6x base salary, Simply health Healthcare plan (upgrades available), Car salary sacrifice scheme (Length of service & T&Cs apply).
Our people are our greatest asset. We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive. IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider. We put diversity and inclusion at the heart of IMSERV. As we grow, we make sure equality, diversity, and inclusion stay central to our business and recruitment. We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation, collaboration, and ownership.
These are the qualities our customers value most. (We may close this position early if we find the right candidate.)
Senior Field Delivery Manager - Scotland employer: IMSERV EUROPE LIMITED
Contact Detail:
IMSERV EUROPE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Delivery Manager - Scotland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, workshops, or even local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in team management and field operations. Share specific examples of how you've led teams to success and improved customer satisfaction.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like IMSERV, and express your interest. A well-timed email can make all the difference and show your enthusiasm.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our site gives you a better chance of standing out. So, don’t hesitate – check it out!
We think you need these skills to ace Senior Field Delivery Manager - Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Field Delivery Manager. Highlight your team management experience and any relevant knowledge of the metering industry. We want to see how your skills align with our mission at IMSERV!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading field teams and how you can drive exceptional customer outcomes. Be sure to mention any specific achievements that demonstrate your ability to meet KPIs and improve productivity.
Showcase Your People Skills: Since this role involves mentoring and developing technicians, make sure to highlight your people management skills. Share examples of how you've motivated teams in the past and contributed to their growth. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining the IMSERV family!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know Your Stuff
Make sure you brush up on your knowledge of the metering industry and UK utilities. Be ready to discuss how your experience aligns with the role, especially in team management and operational leadership.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve driven performance or improved customer satisfaction, as these will resonate well with the interviewers.
✨Safety First
Since safety is a big part of the role, be prepared to talk about your understanding of health and safety regulations. Share any relevant experiences where you promoted a safety culture or handled compliance issues.
✨Engage with the Company Values
Familiarise yourself with IMSERV's commitment to diversity and inclusion. Be ready to discuss how you can contribute to these values and help foster a positive work environment for all team members.