At a Glance
- Tasks: Lead a team to ensure high-quality operational processes and compliance with industry standards.
- Company: Join IMSERV, a leading energy data and metering specialist in the UK.
- Benefits: Enjoy 28 days' holiday, bonuses, pension schemes, and life assurance.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving quality and efficiency in energy services.
- Qualifications: Experience in quality assurance, team leadership, and process improvement required.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of this role is to lead and support the delivery of high-quality, compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation, and development to the team to drive strong performance and continuous improvement. The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with business requirements and regulated industry standards, helping to maintain quality, efficiency, and regulatory integrity across service delivery.
Responsibilities
- People management aligned with the HR processes and procedures.
- Carry out regular skills analysis to identify training requirements to support individual development and succession planning.
- Manage the quality assurance scorecard and associated reporting on operational performance metrics.
- Undertake regular quality audits, assessments, and feedback sessions to identify ways to drive efficiency and effectiveness.
- Maintain operations process library, and the management of changes of process documentation.
- Responsible for the coaching program that should quickly fill knowledge and skill gaps.
- Reinforce training through supplemental methods such as microlearning to improve performance.
- Ensure that operational quality parameters are continually benchmarked to improve the quality of customer experience.
- Work with cross-functional teams to create a customer-focused working environment that embraces 'one team' culture and best practice.
- Management of operational risks related to non-compliance required standards.
- Operational lead for all quality and industry code (e.g. BSC, REC) audits.
What you'll need
- Experience of leading and motivating a team.
- Quality Assurance or audit experience.
- Process improvement experience.
- Ability to plan and structure a team's workload.
- Ability to analyse complex data including KPIs and performance.
- Flexible, willing, and able to cope with change with the ability to work under pressure.
- Ability to influence stakeholders.
- Customer focused; can identify and respond to customer's needs.
- Ability to coach people.
- Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
- Willing to take ownership for issue resolution.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme* (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
Quality Assurance Manager employer: IMSERV EUROPE LIMITED
At IMSERV, we pride ourselves on being a leading energy data and metering specialist in the UK, offering a dynamic work environment that fosters growth and innovation. Our commitment to employee development is reflected in our comprehensive training programmes and supportive culture, ensuring that every team member can thrive while contributing to high-quality service delivery. With competitive benefits such as a generous holiday allowance, performance bonuses, and a focus on diversity and inclusion, IMSERV is an excellent employer for those seeking a meaningful career in quality assurance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching IMSERV and understanding their values and services. Tailor your answers to show how your experience aligns with their mission of delivering high-quality energy data and metering solutions.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in the past, especially in quality assurance or process improvement. Use real examples to demonstrate your ability to analyse data and drive efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the IMSERV team and contributing to their success.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Assurance Manager role. Highlight your relevant experience in leading teams, quality assurance, and process improvement. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about quality assurance and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've improved processes or led successful projects. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at IMSERV!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know Your Quality Standards
Familiarise yourself with the quality assurance standards relevant to the energy sector. Understand IMSERV's specific operational processes and regulatory obligations, as this will show your commitment to maintaining high-quality service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Be ready to discuss your approach to coaching and developing team members, as this is crucial for the role.
✨Data Analysis is Key
Brush up on your ability to analyse complex data, especially KPIs and performance metrics. Be prepared to discuss how you've used data to drive process improvements and enhance customer experience.
✨Emphasise Your Problem-Solving Abilities
Think of specific instances where you've identified problems quickly and implemented effective solutions. Highlight your flexibility and ability to work under pressure, as these traits are essential for managing operational risks.
