At a Glance
- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, enhanced pension, life assurance, and health plan options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on energy efficiency and customer satisfaction.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset.
The predicted salary is between 22950 - 28050 £ per year.
About the Company At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists.
We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements.
You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities Optimise techniciansschedulesto driveefficiency.
Conduct root cause analysison failure demand, identifytrendsand reduce future risks.
Share skills and knowledge with colleagues.
Assist with RFM requestsregardingschedules.
Take full responsibility for issues and resolve them promptly.
Manage and prioritise your workload to meet team and industry deadlines.
Liaise with technicians where applicable to achieve the most efficient schedule What you'll need Strong verbal and written communication skills.
Proficient in Microsoft Office (Excel, Word, etc.) High computer and system literacy for multiple systems.
Previouscustomer service or contact centre experience.
Continuous improvement mindset.
Customer-focused; able toidentifyand meet customer needs.
Strong problem-solving skills: quick to understand issues and draw conclusions.
Resilient and dedicated to exceeding customer expectations.
Capable of managing complex, conflicting demands.
Proactive inanticipatingand addressing issues.
Efficient time management to meet daily goals.
Adaptable to change and able to work under pressure.
Confident in articulating issues and solutions to customers.
Benefits 28 days' holiday plus Bank Holidays Buy & sell annual leave scheme Enhanced salary sacrifice pension Life assurance (up to 6x base salary*) Simply Health plan (with upgrade options) Car salary sacrifice scheme* (*Length of service and T&Cs apply) Equal Opportunity Statement At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work.
We welcome applications from people of all backgrounds, experiences and communities.
A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply. (Please note that we reserve the right to close this position before the expiry date.)
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Field Visit Planner in Northampton employer: IMSERV EUROPE LIMITED
At IMSERV, we pride ourselves on fostering a dynamic and supportive work environment that empowers our employees to thrive. As a Field Services Coordinator, you will benefit from our commitment to professional development, with ample opportunities for growth within the energy sector. Located in the heart of the UK, we offer a collaborative culture that values innovation and teamwork, ensuring that every team member feels valued and engaged in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Field Visit Planner in Northampton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like IMSERV EUROPE LIMITED and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at IMSERV EUROPE LIMITED!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like IMSERV EUROPE LIMITED keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Field Visit Planner in Northampton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to IMSERV EUROPE LIMITED:This is your chance to really connect with the team at IMSERV EUROPE LIMITED. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with IMSERV EUROPE LIMITED.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show IMSERV EUROPE LIMITED that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at IMSERV EUROPE LIMITED. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
