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- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for continuous improvement and career advancement.
- Why this job: Join a dynamic team and make a real impact on energy efficiency and customer satisfaction.
- Qualifications: Strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians' schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
28 days' holiday plus
Field Visit Planner in Northampton employer: IMSERV EUROPE LIMITED
Contact Detail:
IMSERV EUROPE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Visit Planner in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand IMSERV's services and values so you can show how you fit into their mission. Tailor your answers to reflect their needs and expectations.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves analysing issues and implementing improvements, be ready to discuss examples from your past experiences where you've tackled challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Visit Planner in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Visit Planner role. Highlight your experience in scheduling, customer service, and problem-solving. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Tech Skills: Since you'll be using various systems, mention your proficiency with Microsoft Office and any other relevant software. We appreciate candidates who are tech-savvy and can adapt quickly to new tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know the Company Inside Out
Before your interview, make sure you research IMSERV thoroughly. Understand their services, especially in data collection and energy metering. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Since the role involves root cause analysis and optimising schedules, showcasing your problem-solving abilities will be crucial.
✨Showcase Your Communication Skills
As strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a scheduling conflict or communicate with technicians, so be ready to demonstrate your verbal and written skills.
✨Be Ready to Discuss Time Management
The job requires efficient time management to meet deadlines. Think of specific instances where you successfully managed multiple tasks or prioritised effectively. This will highlight your ability to thrive under pressure and meet customer expectations.