At a Glance
- Tasks: Lead a team to ensure high-quality operational processes and compliance with industry standards.
- Company: Join IMSERV, a top UK energy data and metering specialist with an award-winning reputation.
- Benefits: Enjoy 28 days holiday, bonuses, enhanced pension, and health plans.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in team leadership, quality assurance, and process improvement is essential.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of this role is to lead and support the delivery of high-quality, compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation, and development to the team to drive strong performance and continuous improvement. The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with business requirements and regulated industry standards, helping to maintain quality, efficiency, and regulatory integrity across service delivery.
Responsibilities
- People management aligned with the HR processes and procedures.
- Carry out regular skills analysis to identify training requirements to support individual development and succession planning.
- Manage the quality assurance scorecard and associated reporting on operational performance metrics.
- Undertake regular quality audits, assessments, and feedback sessions to identify ways to drive efficiency and effectiveness.
- Maintain operations process library, and the management of changes of process documentation.
- Responsible for the coaching program that should quickly fill knowledge and skill gaps.
- Reinforce training through supplemental methods such as microlearning to improve performance.
- Ensure that operational quality parameters are continually benchmarked to improve the quality of customer experience.
- Work with cross functional teams to create a customer-focused working environment that embraces 'one team' culture and best practice.
- Management of operational risks related to non-compliance required standards.
- Operational lead for all quality and industry code (e.g. BSC, REC) audits.
What you'll need
- Experience of leading and motivating a team.
- Quality Assurance or audit experience.
- Process improvement experience.
- Ability to plan and structure a team's workload.
- Ability to analyse complex data including KPIs and performance.
- Flexible, willing, and able to cope with change with the ability to work under pressure.
- Ability to influence stakeholders.
- Customer focused; can identify and respond to customer's needs.
- Ability to coach people.
- Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
- Willing to take ownership for issue resolution.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers. If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
Quality Assurance Manager in Milton Keynes employer: IMSERV EUROPE LIMITED
At IMSERV, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is empowered to excel. As a Quality Assurance Manager, you will benefit from comprehensive training and development opportunities, alongside a competitive benefits package that includes generous holiday allowances and performance bonuses. Our commitment to quality and compliance ensures that you will play a vital role in delivering exceptional service while being part of a collaborative team that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching IMSERV and its values. Understand their approach to quality assurance and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and process improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Quality Assurance Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Quality Assurance Manager role. Highlight your experience in leading teams, managing quality assurance processes, and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for IMSERV. Share specific examples of how you've driven process improvements or managed compliance in previous roles. Make it personal and engaging!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your problem-solving abilities. We love candidates who can quickly grasp issues and come up with informed solutions, so share some examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know Your Quality Standards
Before the interview, make sure you’re familiar with the quality assurance standards relevant to the energy sector. Research IMSERV’s specific processes and regulations, as this will show your commitment and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and motivating teams. Think about times when you’ve successfully driven performance or implemented process improvements, as these stories will resonate well with the interviewers.
✨Be Data Savvy
Brush up on your ability to analyse complex data, especially KPIs and performance metrics. Be ready to discuss how you’ve used data to inform decisions or improve processes in previous roles, as this is crucial for the Quality Assurance Manager position.
✨Emphasise Customer Focus
Demonstrate your understanding of customer needs and how quality assurance impacts their experience. Prepare to discuss how you’ve previously identified and responded to customer feedback, showcasing your commitment to delivering high-quality service.
