At a Glance
- Tasks: Lead a team to ensure high-quality operational processes and compliance with industry standards.
- Company: Join IMSERV, a top UK energy data and metering specialist with an award-winning reputation.
- Benefits: Enjoy 28 days holiday, bonuses, enhanced pension, and health plans.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving quality and efficiency in energy services.
- Qualifications: Experience in quality assurance and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of this role is to lead and support the delivery of high-quality, compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation, and development to the team to drive strong performance and continuous improvement. The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with business requirements and regulated industry standards, helping to maintain quality, efficiency, and regulatory integrity across service delivery.
Responsibilities
- People management aligned with the HR processes and procedures.
- Carry out regular skills analysis to identify training requirements to support individual development and succession planning.
- Manage the quality assurance scorecard and associated reporting on operational performance metrics.
- Undertake regular quality audits, assessments, and feedback sessions to identify ways to drive efficiency and effectiveness.
- Maintain operations process library, and the management of changes of process documentation.
- Responsible for the coaching program that should quickly fill knowledge and skill gaps.
- Reinforce training through supplemental methods such as microlearning to improve performance.
- Ensure that operational quality parameters are continually benchmarked to improve the quality of customer experience.
- Management of operational risks related to non-compliance required standards.
- Operational lead for all quality and industry code (e.g. Quality Assurance or audit experience).
- Ability to plan and structure a team's workload.
- Ability to analyse complex data including KPIs and performance.
- Flexible, willing, and able to cope with change with the ability to work under pressure.
Benefits
- 28 days' holiday plus Bank Holidays
- Buy & sell annual leave scheme
- Up to a 10% bonus
- Enhanced salary sacrifice pension
- Life assurance (up to 6x salary*)
- Simply Health plan (with upgrade options)
- Car salary sacrifice scheme (*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
QA Electrical Lead in Milton Keynes employer: IMSERV EUROPE LIMITED
IMSERV is an exceptional employer, offering a dynamic work culture that prioritises employee development and well-being. With a strong commitment to quality and compliance, employees benefit from comprehensive training programmes, generous holiday allowances, and a supportive environment that values diversity and collaboration. Located in the heart of the UK's energy sector, IMSERV provides unique opportunities for career growth while contributing to meaningful projects that impact the community.
StudySmarter Expert Advice🤫
We think this is how you could land QA Electrical Lead in Milton Keynes
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughIMSERV EUROPE LIMITED's Website
Don’t forget to apply directly through IMSERV EUROPE LIMITED's website for the full-time QA Electrical Lead role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace QA Electrical Lead in Milton Keynes
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMSERV EUROPE LIMITED. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of IMSERV EUROPE LIMITED.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to IMSERV EUROPE LIMITED.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
