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For Companies At a Glance
- Tasks: Coordinate and schedule Field Technicians to optimise performance and meet customer expectations.
- Company: IMSERV, a leading data collection and energy metering specialist in the UK.
- Benefits: 28 days' holiday, enhanced pension, life assurance, and health plan options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on energy efficiency and customer satisfaction.
- Qualifications: Strong communication skills, proficient in Microsoft Office, and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
About the Company
At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.
Responsibilities
- Optimise technicians' schedules to drive efficiency.
- Conduct root cause analysis on failure demand, identify trends and reduce future risks.
- Share skills and knowledge with colleagues.
- Assist with RFM requests regarding schedules.
- Take full responsibility for issues and resolve them promptly.
- Manage and prioritise your workload to meet team and industry deadlines.
- Liaise with technicians where applicable to achieve the most efficient schedule.
What you'll need
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, etc.).
- High computer and system literacy for multiple systems.
- Previous customer service or contact centre experience.
- Continuous improvement mindset.
- Customer-focused; able to identify and meet customer needs.
- Strong problem-solving skills: quick to understand issues and draw conclusions.
- Resilient and dedicated to exceeding customer expectations.
- Capable of managing complex, conflicting demands.
- Proactive in anticipating and addressing issues.
- Efficient time management to meet daily goals.
- Adaptable to change and able to work under pressure.
- Confident in articulating issues and solutions to customers.
Benefits
- 28 days' holiday plus Bank Holidays.
- Buy & sell annual leave scheme.
- Enhanced salary sacrifice pension.
- Life assurance (up to 6x base salary).
- Simply Health plan (with upgrade options).
- Car salary sacrifice scheme.
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
Field Visit Planner in Milton Keynes employer: IMSERV EUROPE LIMITED
Contact Detail:
IMSERV EUROPE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Visit Planner in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research IMSERV's services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think of examples from your past experiences that highlight your problem-solving skills and adaptability—these are key for the Field Visit Planner role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team at IMSERV.
We think you need these skills to ace Field Visit Planner in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Field Visit Planner role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, let your personality shine through in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Demonstrate Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share examples of how you’ve successfully resolved issues in the past. This will show us that you have the proactive mindset we value at IMSERV.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know the Company Inside Out
Before your interview, make sure you research IMSERV thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Since the role involves managing complex demands and resolving issues, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Focus
As a Field Visit Planner, understanding customer needs is crucial. Be ready to discuss how you've previously identified and met customer expectations. Highlight any experience in customer service or contact centres that showcases your ability to prioritise customer satisfaction.
✨Be Ready for Technical Questions
Given the role's reliance on various systems and Microsoft Office proficiency, brush up on your technical skills. Be prepared to discuss how you've used these tools in previous roles, especially in scheduling or data analysis, to optimise performance.