Account Manager in Milton Keynes

IMSERV is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas and water along with highly accurate energy data collection services.

PURPOSE OF ROLE: The Account Manager will focus on ensuring the delivery of data collection, metering, and customer services in line with commercial contracts, fostering long-term relationships, and identifying opportunities for growth within existing accounts.

MAIN RESPONSIBILITIES

• Responsible for the commercial management of a group of clients within a dedicated channel.
• Conduct regular account reviews to assess performance and identify opportunities for improvement.
• Be an active lead in contributing to the Third-Party Intermediary and End User account management strategy.
• Contribute to the management of the business as a part of the wider Commercial function.
• Build and maintain strong, long-lasting relationships with end user and partnerships key accounts.
• Act as the primary point of contact for end users and partners in the region.
• Represent IMServ in public arenas such as conferences or exhibitions to promote the IMServ range of products and services, and host Corporate Hospitality events when required.
• Monitor the quality of data collection, metering, and customer services provided to accounts.
• Implement and follow quality assurance processes and metrics.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Collaborate with the sales team to develop and implement account growth strategies.
• Develop collaborative client focused relationships with all internal departments; identify key trends/issues with a view to achieving process improvements and measuring the success of these.
• Lead operational teams through commercial issues to ensure issues are resolved operationally and contractually if needed.
• Collaborate with IMServs strategy team to assist with customer view and feedback into product and service deliverables.
• Participate in and contribute to regional and national account management meetings, conferences, and training sessions.
• To act as a mentor within the team, specifically with new and existing Account Managers to assist with their on-boarding and development.
• Financial management and reporting of dedicated client portfolio.

PERSON SPECIFICATION:

• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Willingness to travel as required.
• Demonstrable experience of success in an account management role, preferably within the energy sector or a related industry.
• Proven track record of managing and growing key accounts.
• Experience with CRM software and account management tools.
• Experience of creating and working with KPIs and data to aid good decision making.
• Experience of working within a SaaS organisation.
• Experience in a Private Equity owned business environment.
• Agile Methodologies.

COMPANY BENEFITS:

• 28 days annual leave plus Bank Holidays.
• Annual leave Buy & Sell scheme.
• Enhanced Salary Sacrifice Pension Contributions.
• Life Assurance up to 6 X Base Salary.
• Simply health Healthcare plan (Upgrades available).
• In Office & Out of Office Social Events.
• Retailer Discounts Platform.
• Employee Assistance Program.
• Wellbeing Centre.
• Car Salary Sacrifice Scheme.
• Reward & Recognition (Length of service & T&Cs apply).

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)