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For Companies At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery.
- Company: Join IMSERV, a leading expert in data collection and energy metering.
- Benefits: 28 days annual leave, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer satisfaction and driving service excellence.
- Qualifications: Strong customer focus, problem-solving skills, and ability to manage complex demands.
- Other info: Dynamic role with a chance to work in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
IMSERV is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE ROLE: Develop and maintain a relationship with a portfolio of customers; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries. Manage and understand the expectations of the customer and ensure service lines are adhered to. Ensure internal and external customers have all the required information to install meters and invoice correctly.
MAIN RESPONSIBILITIES:
- Pro-actively manage your customer portfolios to ensure a consistently high level of service that leads to customer satisfaction, retention, and growth through monitoring, reporting, and managing each customers operational and contractual performance.
- Keep Account Managers and Customer Experience Managers up to date regarding portfolio performance and understand new services being discussed and any changes in priority.
- Take full ownership of issues relating to the customers performance in line with the contract.
- Undertake full root cause analysis when dealing with issues/complaints to ensure mitigating actions are implemented to prevent future cases.
- Organise and lead customer meetings, ensuring agendas and minutes are provided and shared with relevant parties.
- Ensure the customers invoice accurately reflects the chargeable services provided.
- Provide informative customer feedback to drive continuous improvement.
- Building relationships with other IMSERV teams to ensure that customers receive a high-quality service.
- Can expand knowledge and experience to benefit the business and our customers.
- Ensures effective monitoring against contracts and industry requirements.
- Involvement in the planning, development, documentation, and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement.
PERSON SPECIFICATION:
- Customer focused; able to identify and respond to the needs of the customer.
- Good problem-solving skills, able to grasp problems quickly and draw informed conclusions.
- Able to work in a complex environment with conflicting demands and make clear and consistent decisions.
- Anticipates issues and is proactive in dealing with them.
- Can manage own time to meet daily requirements.
- Flexible, willing and able to cope with change with the ability to work under pressure.
- Positive and enthusiastic with a can-do attitude.
- Conscientious, accurate, and diligent.
- Able to lead meetings with internal and external customers.
- Sound commercial and financial awareness.
COMPANY BENEFITS: 28 days annual leave plus Bank Holidays Annual leave Buy
Metering Performance Manager - 8 Month FTC employer: IMSERV EUROPE LIMITED
Contact Detail:
IMSERV EUROPE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering Performance Manager - 8 Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their metering technology and customer service approach so you can show how you fit into their vision.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled challenges head-on. This will help you shine when discussing your ability to manage customer expectations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Metering Performance Manager - 8 Month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer management and problem-solving. We want to see how your skills align with the role of Metering Performance Manager, so don’t hold back!
Showcase Your Customer Focus: In your written application, emphasise your ability to build relationships and respond to customer needs. Use specific examples that demonstrate your proactive approach to managing customer portfolios and resolving issues.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Know Your Customer Portfolio
Before the interview, research IMSERV's customer base and understand their needs. Be ready to discuss how you would manage relationships with different customers and ensure their satisfaction. This shows that you’re proactive and customer-focused, which is key for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues or complaints. Highlight your ability to conduct root cause analysis and implement solutions. This will showcase your problem-solving skills and your ability to handle complex situations.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role involves leading meetings and communicating with various stakeholders, being able to convey information effectively is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Change
The job requires flexibility and the ability to cope with change. Think of examples from your previous roles where you adapted to new processes or challenges. This will demonstrate your willingness to embrace change and your positive attitude towards it.