At a Glance
- Tasks: Lead a team of Field Technicians to deliver exceptional customer outcomes and drive operational excellence.
- Company: Join IMSERV, a leading UK provider of innovative energy data solutions.
- Benefits: Enjoy 28 days annual leave, enhanced pension, and a bonus scheme.
- Other info: Diversity and inclusion are at the heart of our culture; we welcome all applicants.
- Why this job: Make a real impact in the energy sector while developing your leadership skills.
- Qualifications: Proven team management experience and strong knowledge of the metering industry required.
The predicted salary is between 56059 - 68517 £ per year.
Senior Field Delivery Manager
*This role will require regular weekly travel to the Northwest of England and Scotland*
PURPOSE OF THE ROLE:
Lead and inspire a team of Field Technicians and SVAs responsible for installing, maintaining, and monitoring meter and data logging equipment.
Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area.
Support the UK Delivery Manager with daily tasks and step in during their absence.
Offer expert guidance and ensure consistent operations for Field Delivery Managers.
Champion compliance , new initiatives , and ongoing improvement across the field .
COMPANY OVERVIEW
IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards.
We deliver specialist metering for electricity , gas, and water, combined with reliable energy data collection.
Our intuitive online platform makes analysis and reporting easy.
MAIN RESPONSIBILITIES:
Lead the field team, ensuring safety , efficiency , and compliance .
Hit KPIs, reduce aborted work, and support growth targets.
Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency .
Support Field Delivery Managers with policies, compliance , and embedding new initiatives .
Represent IMSERV at workshops and projects.
Service Delivery : Drive team performance, meet KPIs, improve productivity and customer experience, and use data to boost results.
Safety : Promote safety culture, ensure compliance , and share best practices through audits.
People Management : Lead and mentor technicians , support their development , and guide Field Delivery Managers.
Budget Management : Manage staffing, forecast needs, monitor costs, and drive efficiency .
Customer Satisfaction : Deliver outstanding service, resolve issues, and embed best practices.
Incident Investigation : Lead investigations , implement corrective actions, and keep accurate records.
Customer Engagement & Business
Growth: Build relationships , understand customer needs, identify growth opportunities , and contribute to strategy.
Training & Recruitment: Oversee hiring and training, ensure compliance
PERSON SPECIFICATION:
Desirable
IOSH Level 2
NEBOSH General Certificate
City & Guilds Level 3 in engineering
Essential
Proven team management experience
Good understanding of UK utilities
Strong knowledge of the metering industry
Commercial and financial awareness
Health and safety and quality management systems knowledge
Experience in field-based operational leadership
Field project management skills
Proven record in similar roles, especially people management in a field environment
Health and Safety management in Field Service
Valid UK driving licence
COMPANY BENEFITS:
28 days annual leave plus Bank Holidays
Annual leave Buy & Sell scheme
Enhanced pension contributions
Up to 10% annual bonus
Life Assurance up to 6x base salary*
Simply health Healthcare plan (upgrades available)
Office & social events
Retailer discounts platform
Employee Assistance Programme
Wellbeing Centre
Car salary sacrifice scheme*
Reward & Recognition
(*Length of service & T&Cs apply)
Our people are our greatest asset.
We work hard to keep them happy and fulfilled, driving our business forward and ensuring we stay customer-focused and competitive .
IMSERV is proud to be the UK's leading and fastest-growing energy data collection and meter operations provider.
We put diversity and inclusion at the heart of IMSERV.
As we grow, we make sure equality , diversity , and inclusion stay central to our business and recruitment.
We encourage applications from all backgrounds, recognising that a balanced workforce fosters innovation , collaboration , and ownership.
These are the qualities our customers value most.
(We may close this position early if we find the right candidate.)
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Senior Field Delivery Manager in London employer: IMSERV EUROPE LIMITED
IMSERV is an exceptional employer for Software Engineers, offering a dynamic work environment that fosters innovation and collaboration within Agile Scrum teams. With a strong commitment to employee growth, IMSERV provides opportunities for continuous learning, competitive benefits such as a buy & sell annual leave scheme, and a supportive culture that values diversity and inclusion, making it an ideal place for those looking to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Delivery Manager in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to IMSERV EUROPE LIMITED as a field sales pro!
✨Scout Out the Competition
Research potential competitors for IMSERV EUROPE LIMITED and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up IMSERV EUROPE LIMITED’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Senior Field Delivery Manager in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at IMSERV EUROPE LIMITED, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at IMSERV EUROPE LIMITED, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at IMSERV EUROPE LIMITED.
How to prepare for a job interview at IMSERV EUROPE LIMITED
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that IMSERV EUROPE LIMITED offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in IMSERV EUROPE LIMITED but also helps you get a feel for whether you’d thrive in that environment.
